Babasaheb Shingade
Pune
Summary
Solution-oriented Healthcare Software Implementation & operations Leader with the big picture in mind, with over 17+ years of diverse experience in consistently adding value to business by leading & delivering complex Healthcare IT implementation, projects & Remote customer Services Globally. Strong people skills, instrumental in hiring, mentoring, developing & retaining high-performing teams with excellent employee engagement scores. Solid experience with international exposure in working with people from various backgrounds and cultures.
Overview
18
18
years of professional experience
Work History
Director – GRID
Varian, A Siemens Healthineers Company
04.2025 - Current
- Expanded the Remote services support to Siemens Healthineers D&A product implementation from the GRID Pune Team.
- Conducted classroom trainings on Healthineers Performance System (HPS) focusing on Structured Problem Solving (SPS).
- Represented Varian Pune in the DC Excellence showcase event at SHS Bangalore.
- Contributed to Varian Pune Breakthrough target by taking initiative for Varian Pune Employee Engagement activities as a part of Employer of Choice BTT.
- Involved in key decision-making for the Varian Pune office as a part of the Core Leadership Team.
- Contributed to the Hospitation program to enhance the domain knowledge of the Varian Pune-based R&D Team.
- Initiated the Structured Problem-solving approach for reducing the Non-Conformance cost in Customer Services - Operation team.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Assisted in recruiting, hiring, and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sr. Manager – Software Installations GRID & India
Varian, A Siemens Healthineers Company
06.2019 - 03.2025
- Hired, Mentored & Developed a high-performing team of 35 employees including Managers and Engineers.
- Promoting Remote services for Cost-efficient high-quality software implementations Globally.
- Established 24x7 support function and rotational shifts for Remote services.
- Collaborating with Directors, Senior Directors, and Vice presidents for strategic topics and functional reporting.
- Collaborating with Product Managers to help them with product testing and feedback on new Products developed at Varian.
- Decision-making Skills as a functional leader for Global Remote Installations and services.
- Setting Goals for the Global Remote Installation Department.
- Collaborating with the R & D Engineering team, Service teams, and Business operations teams and influencing Revenue to keep on forecasted dates.
- Ramped up the team for implementation of Siemens products like Syngo.via, Virtual Cockpit after Varian got merged with Siemens Healthineers.
- Ramped up the team to handle On-Premises installations for SaaS products.
- Provide technical advice and support to Sales and local customer services teams for complex sites.
- Ensure optimal utilization of resources and contribute to the Project Management technical knowledge exchange calls for APAC.
- Being a part of the Varian Pune leadership team, I contributed to establishing an identity for Varian Pune to make it an employer of choice by fostering an inclusive culture for the entire Varian Pune office.
- Assist in the preparation of OIS Installation and Upgrade Engineers, budgets and monitor financial performance, to ensure OIS and Upgrade Engineers revenue objectives are archived within agreed budgets and with maximum cost-effectiveness.
Manager – OIS Installations GRID & India
Varian Medical Systems Int'l India Pvt Ltd
07.2015 - 05.2019
- Manage the optimal allocation of manpower and materials for the installation and Upgrade of VMS software products within Region India & Territory to set and provide the highest standards of service, and maximize customer satisfaction and revenues.
- Advise and assist customers in all Installation and Upgrade matters, to ensure customers can operate their VMS equipment according to technical and safety guidelines with the highest level of satisfaction.
- Cooperate with Sales Team, Field Service Team, and the Installation Site Coordinator to organize the appropriate technical support during installation, to ensure a smooth handover to the Service organization after commissioning and customer acceptance.
- Maintain and review records of installation/upgrade visits into company information systems, including IT and technical problems, actions taken, and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other VMS parties.
- Ensure assigned Installation and Upgrade OIS personnel maintain up-to-date technical documentation, to permanently keep informed regarding all operating characteristics, design factors, technical and systems performance and developments of VMS products.
- Control and approve timesheets, expense reports, and field service reports of the OIS Installation and Upgrade Engineers, to ensure accurate company statistics on service activities can be constantly kept up to date.
- Support the Software Core Team Engineers in all technical matters, to VMS Installation and Upgrade activities to generate the highest level of customer satisfaction.
- Develop and maintain a high degree of professional knowledge and safety consciousness amongst Installation and Upgrade, according to VMS guidelines, to ensure they perform their activities under the safest working conditions.
- Communicate actively with the Varian OIS Product Management & Product Marketing and participate in getting new products to the field to ensure that products meet the customer needs.
- Assist in the preparation of OIS Installation and Upgrade Engineers, budgets and monitor financial performance, to ensure OIS and Upgrade Engineers revenue objectives are archived within agreed budgets and with maximum cost-effectiveness.
GRID Team Supervisor
Varian Medical Systems Int'l India Pvt Ltd
06.2014 - 06.2015
- People Management role with Direct Reports.
- Responsible for all the remote work as a technical expert, and also to act as a Remote Support Engineer for all complex projects Worldwide.
- Organizing Classroom pieces of training and On the Job training for team.
- Coaching & Mentoring team for the Certification Exams and getting them certified on L1, L2 & L3 levels.
- Owning the team’s schedule and roaster.
- Schedule coaching meetings with team members, providing regular feedback on their performances, and work on goals & objectives with the team and Global Manager (based in Europe).
- Attend Project Management meetings & SW Install Management meetings.
- Raise pain points from the field to the R & D Engineering Team through proper channels to improve the products in upcoming releases.
- Approve team’s Expense reports, Work orders, Timecards etc.
Team Lead – Remote Installation
Varian Medical Systems Int'l India Pvt Ltd
08.2013 - 06.2014
- A new global team was formed on 1st Aug 2013, and I was promoted to lead this team from day1. Goal of this team was to perform Oncology Information Systems software upgrades worldwide (EMEA, AMS & APAC), remotely. My responsibilities in this new Role were as follows.
- Encouraging, Promoting, and Proving the cost-effectiveness of Remote Software deployments Worldwide.
- Coaching, Mentoring, and Motivating the team members for the execution of Remote Deployments.
- Supporting a team for technical issues related to Servers, Systems, Networks, Databases, Applications, etc.
- Led complex upgrade projects from EMEA & America, including Citrix XenApp implementation with MSSQL database upgrades, ARIA Eclipse application upg, Double Take DR solution, etc.
- Project status Reporting to Global Manager.
- Preparing cross-company Invoices of the work done by team to the Accounts & Finance team.
- Cross-functional co-ordinations with Project Managers, Installation Managers, Installation Engineers, and Application Specialists Worldwide.
Software Installation Engineer
Varian Medical Systems Int'l India Pvt Ltd
02.2010 - 07.2013
- Performing the site survey to perform a technical assessment before the actual implementation of the project on-site.
- Distributing the tasks among the team members during project implementation (Installations/Upgrades) and completing the work in scheduled downtime, getting Revenue recognition documents signed by customers.
- Installation of Dell power Edge servers, Windows Server, and Client Operating Systems, Installation, configuration, and troubleshooting of Active Directory, DNS, File & Print Servers, Transferring FSMO roles, installing in upgrading Databases like Sybase, MSSQL, Areserve Backups, Robotic Tape Libraries, and maintaining inventory of all assets at sites.
- Implementing complete LAN for new customer sites, and Installation of All Varian application S/W used for Cancer Treatments.
- Installation of Terminal Services (RDP) and activating the Windows licenses for Citrix Installation.
- Installation & Troubleshooting and hosting Varian Applications on Citrix XenApp 5.0 /6.5 Server.
- Acting as a VMS technical lead for the assigned projects and taking spot decisions whenever required, coordinating with the customers in India, Bangladesh & Sri Lanka.
Systems Engineer
Patni Computer Systems Ltd.
11.2007 - 02.2010
- Project 1 : Midrange Flare Development, Client: EMC Corporation, 5th Mar 2009 to 12th Feb 2010
- Windows Server & Desktop Support to PES business unit including AD, DNS, DHCP related incidences.
- Data backup using Veritas backup software & Weekly tape change activity.
- Antivirus definition files updating in all client workstations in the domain.
- Version control/Configuration Management tools like Microsoft Visual SourceSafe 6.0 (VSS) & IBM ClearCase.
- Reimaging hosts for EMC Arrays testing by QA teams as a part of array Software engineering Lab support.
- Supporting Desktop level issues reported by end users.
- Project 2: Amsterdam Data Center (Operations), Client: ArvinMeritor BV (LVS Devision), Nov 2008 to Mar 2009
- Windows L2/L3 support for Data center operations including Active Directory Support, User Account management, Group Management, OU Management, GPO Management, Server Monitoring, Symantec Antivirus Server Management, File and Print Server Management, Managing user access and profiles on Citrix Server, resolving the incidents reported by end users.
- Managing and Maintaining Citrix Presentation Server.
- Performance Monitoring, Log Monitoring, and analysis of servers at the Amsterdam datacenter.
- Documentation of the support processes, Incident management, and all technical documents required for the project.
- Project 3: IMS Outsourcing, Client: Virage Logic Corporation, June 2008 to October 2008
- Virage Logic Corporation had Netscape messenger server as their email server and Mozilla Thunderbird as the email client. The requirement was to Migrate Netscape to Hosted Exchange server and Thunderbird to MS Outlook 2003. I was working for Windows L2 support with responsibilities as follows:
- To install & configure MS Outlook on the user’s machine and migrate their old Thunderbird emails to personal Outlook PST and provide support to L1 team as and when required for the same task.
- Managing and Maintaining AD and DNS, Monitoring the Windows servers, Monitoring AD database, and replications, Managing Terminal Servers
- Creating users' email accounts on Live Office hosted Exchange 2007, Creating Distribution Lists on Live Office hosted Exchange 2007, Migration of mailboxes from Netscape to Exchange server.
- Troubleshooting Desktop-related problems escalated by L1 team.
- Project4: GE Water & PT AD-NT CoE, Client: GE Water & Process Technology, Dec 2007 to Jun 2008
- GE Water & Process Technology has a Large IT infrastructure with around 25 sites Worldwide including around 250 Windows servers. AD-NT CoE team was responsible for Windows Server L3 support & VERITAS Backup Exec management. Key responsibilities were:
- Management & troubleshooting of AD, DNS, DHCP & Symantec Antivirus related tasks.
- Installation, Configuration, Monitoring & troubleshooting of Data Backup & Restoration using Veritas Backup Exec.
- Weekly Tape change activities for full backup & follow-up with site contractors.
- Managing & Maintaining File server & Print server, Terminal servers, User login related issues.
- Servers Monitoring using What’s Up Gold tool, Incident and Change Management. Maintaining SLA for tickets.
Education
Bachelor of Engineering - Electronics & Telecommunication
Pune University
Pune11.2006
MBA -
Sikkim Manipal University
Sikkim, India10-2013
Skills
- Effective communication
- Effective leadership
- Employee engagement
- Project and process management
- Workforce hiring and development
- Cross-functional collaboration
- Customer service excellence
- Skilled in resolving conflicts
- Strategic decision making
- Building professional connections
- Proactive strategic thinking
- Crisis management
- Structured Problem-solving
- Team building
- Process improvement
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Countries Visited
- USA
- Switzerland
- Denmark
- France
- United Kingdom
- Spain
- Portugal
- Germany
- Japan
- China
- Iceland
- Bangladesh
- Sri Lanka
- Thailand
- Vietnam
Timeline
Director – GRID
Varian, A Siemens Healthineers Company
04.2025 - Current
Sr. Manager – Software Installations GRID & India
Varian, A Siemens Healthineers Company
06.2019 - 03.2025
Manager – OIS Installations GRID & India
Varian Medical Systems Int'l India Pvt Ltd
07.2015 - 05.2019
GRID Team Supervisor
Varian Medical Systems Int'l India Pvt Ltd
06.2014 - 06.2015
Team Lead – Remote Installation
Varian Medical Systems Int'l India Pvt Ltd
08.2013 - 06.2014
Software Installation Engineer
Varian Medical Systems Int'l India Pvt Ltd
02.2010 - 07.2013
Systems Engineer
Patni Computer Systems Ltd.
11.2007 - 02.2010
Bachelor of Engineering - Electronics & Telecommunication
Pune University
MBA -
Sikkim Manipal University
Similar Profiles
SUNNY LAST NAMESUNNY LAST NAME
Product Quality Control Specialist at Varian – A Siemens Healthineers CompanyProduct Quality Control Specialist at Varian – A Siemens Healthineers Company
NEETA GAIKWAADNEETA GAIKWAAD
Sr. Intercompany Analyst at Varian-A Siemens Healthineers CompanySr. Intercompany Analyst at Varian-A Siemens Healthineers Company
Gavan SinghGavan Singh
Packaging Engineer II – Technical Lead at Varian – A Siemens Healthineers CompanyPackaging Engineer II – Technical Lead at Varian – A Siemens Healthineers Company
KHUSHBOO RELANKHUSHBOO RELAN
Data Analyst Intern at LabmentixData Analyst Intern at Labmentix
AKSHAY KHAIRNARAKSHAY KHAIRNAR
Software Engineer at Josh Software Pvt.Ltd.Software Engineer at Josh Software Pvt.Ltd.