Badal Jain
Satara
Summary
Adept at leading teams to enhance guest satisfaction, demonstrated during tenure at Crowne Plaza Pune City Centre. Skilled in time management and problem-solving, I significantly reduced wait times and improved financial reporting accuracy. My leadership and soft communication skills have been pivotal in training staff and streamlining front office operations, ensuring operational excellence.
Overview
6
6
years of professional experience
Work History
Front Office Executive
Crowne Plaza Pune City Centre
12.2023 - Current
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Updated reports, managed accounts, and generated reports for company database.
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
- Receiving, sorting, and distributing daily mail, deliveries, and couriers.
- Planning each shifts prior to operations to avoid any hampering in rush hours
- Briefing team on daily basis on necessary points.
- Conducting training for team members.
- Supervising work load of team on busy desk operations.
Front Office Supervisor
Hilton Garden Inn Pune Hinjewadi
05.2022 - 12.2023
- Coached employees through day-to-day work and complex problems.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Addressing and resolving any operational issues that arise during shifts.
- Coordinating with other departments (housekeeping, maintenance, etc.) to ensure smooth operations and address any guest issues promptly.
- Managing daily front desk operations, including checking in and out guests, handling reservations, and overseeing billing processes.
- Supervising front office staff, providing training, and ensuring they follow company policies and procedures.
Front Office Associate
Regenta SG'S Greenotel By Royal Orchid Hotel
10.2021 - 05.2022
- Greeted visitors and guests upon arrival, offered assistance, and answered questions to build rapport and retention..
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
- Maintaining Log Book
- Cash Handover
- Processing Night Audit as per Checklist.
- Follow security protocols and ensure the safety of guests.
- Handle emergency situations calmly and efficiently.
- Maintained transaction security by verifying payment cards against identification.
On Job Trainee
The Fern Residency Satara
08.2019 - 11.2019
- Registration card updation
- Check in process
- Operating inhouse calls
Industrial Trainee
The Fern Residency Satara
08.2018 - 01.2019
- Luggage Handling
- Serving welcome drink to guests
- Registration card slotting
Education
Bachelor of Science - Hotel Management
Manju Institute of Technology
Satara2021
HSC -
Dhananjay Gadgil College of Commerce
Satara06.2018
SSC - Secondary Education
S.D.NC Chhabada Satara
Satara06.2016
Skills
- Quick Learner
- Time Management
- Soft Communication
- Problem Solving
- Leadership
- Team Management
- Well known to Opera , IDS , ON Q
Timeline
Front Office Executive
Crowne Plaza Pune City Centre
12.2023 - Current
Front Office Supervisor
Hilton Garden Inn Pune Hinjewadi
05.2022 - 12.2023
Front Office Associate
Regenta SG'S Greenotel By Royal Orchid Hotel
10.2021 - 05.2022
On Job Trainee
The Fern Residency Satara
08.2019 - 11.2019
Industrial Trainee
The Fern Residency Satara
08.2018 - 01.2019
Bachelor of Science - Hotel Management
Manju Institute of Technology
HSC -
Dhananjay Gadgil College of Commerce
SSC - Secondary Education
S.D.NC Chhabada Satara
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