Balwin Kaur

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
• Adhered strictly to company cash handling policies and procedures, minimizing discrepancies and maintaining accountability for till funds.
• Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
• Demonstrated excellent multitasking abilities by managing multiple tills simultaneously during peak hours.
• Balanced cash drawers accurately at shift changeovers, ensuring seamless transitions between staff members on duty.
• Reduced wait times for customers by quickly processing payments and issuing receipts.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Used POS system to enter orders, process payments and issue receipts.

-Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.

-Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.

-Employed comprehensive benchmarks to establish and monitor customer service standards.

-Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

-Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

-Handled customer inquiries and suggestions courteously and professionally.

-Developed community reputation through commitment to customer satisfaction and strong client relationships.

Worked within applicable standards, policies and

regulatory guidelines to promote safe working environment.

- Specialist in Quote & order management E2E (End to end) process.

-Creating order for Internet as per client requirements on order management system, router configuration and supply chainmanagement for ordering products like SDWAN with configuration for clients with British Telecom Global Services United Kingdom.

Maintained all published SLAs for Quoting & order processing and fulfillment.

- Accurately reviewing & entering data as per requirements.

- Preparing order status, handling client calls & sharing all necessary data with clients.

-Maintained energy and enthusiasm in fast-paced environment.

-Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

-Used Microsoft Word and other software tools to create documents and other communications.

-Exceeded goals through effective task prioritization and great work ethic.

-Increased customer satisfaction by resolving issues.

-Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

-Designed employee work schedules to address complete operational needs.

-Conducted financial audits on scheduled basis. Planned coverage needs and organized services to support incoming special events.

- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

- Attended staff meetings and brought issues to attention of upper management.

-Kept accounts in balance and ran daily reports to verify totals.

-Answered multi-line phone system to respond to

inquiries and transfer calls to correct departments and personnel.

-Provided services efficiently and with high level of accuracy.

- Handled tasks and responsibilities for front office employees during periods of understaffing.

- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

- Trained new staff on correct procedures, compliance requirements and performance strategies.

-Controlled cash and credit card payment transactions at front desk to successfully reduce errors.