Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic
Baskaran Praharsha

Baskaran Praharsha

Pune

Summary

Highly motivated and communication-driven professional with 3+ years of experience in operations, stakeholder engagement, and content coordination. Skilled in providing customer support via voice, email, and chat, with a proven ability to resolve queries effectively and deliver seamless service experiences. Seeking to leverage my interpersonal strengths and international coordination experience in a full-time Customer Support Executive or client-facing support role within a global organization.

Overview

3
3
years of professional experience

Work History

Support & Coordination Executive

CLAW GLOBAL LLC
08.2022 - 02.2024

CLAW GLOBAL is a veteran adventure sports startup focusing on Scuba diving, Mountaineering & Skydiving. They train and certify civilians, PWDs (People with Disabilities) in all three important Adventure activities. CLAW stands for Conquer Land Air Water.

  • Assisted 100+ participants with real-time support via phone, chat, and email during event execution
  • Responded to FAQs, emergencies, and operational issues with clarity and patience
  • Maintained daily logs of interactions and escalated unresolved cases as needed

Creative Team Lead

DigitalTechz
01.2021 - 12.2021

DigitalTechz is a digital marketing firm based in Puducherry but has offices in Singapore & Malaysia. I was involved in strategizing digital marketing activities for clients both in India & Abroad.

  • Managed digital marketing activities for clients.
  • Client Relationship.
  • Led a team of designers & Developers

Education

BSc. - Interactive Media

ICAT College of Design & Media
Chennai
01.2020

Skills

  • Customer Support (Voice, Email & Chat)
  • International Client Handling
  • Query Resolution & Escalation Management
  • Verbal & Written Communication
  • CRM Tools (Basic proficiency)
  • Process Compliance & Documentation
  • Time Management & Shift Flexibility
  • English Fluency (Spoken & Written)
  • Customer relations
  • Relationship building
  • Computer proficiency
  • Complaint handling

References

Arun Prakash, Ambathy, Director, CLAW GLOBAL LLC, amby@claw.global, +91 95001 83706, CLAW GLOBAL LLC

Hobbies and Interests

GAMES, DRONES, MAPS

Timeline

Support & Coordination Executive

CLAW GLOBAL LLC
08.2022 - 02.2024

Creative Team Lead

DigitalTechz
01.2021 - 12.2021

BSc. - Interactive Media

ICAT College of Design & Media

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Baskaran Praharsha