Benazir Sanwarwalla
Mumbai
Summary
With 10+ years of experience, successfully envisioned, designed, communicated, and implemented web, mobile, and system-based solutions to address user problems and achieve business objectives. Throughout career, effectively worked with and managed cross-functional teams, adhering to agile SCRUM and Kanban methodologies while actively participating in the software development life cycle (SDLC) and product lifecycle. By gathering requirements and maintaining a comprehensive backlog, consistently developed features such as epics and user stories to drive team success. Additionally, expertise in analyzing user behavior data, including dropout rates and completion rates, allowed identification of gaps and provided valuable recommendations for improvement. Honored with the Business Banking TD Summit Award in 2019 for exceptional product management skills. Certified Scrum Product Owner with certification from the Kellogg School of Business in Product Strategy, well-equipped to drive strategic decision-making and deliver impactful results.
Overview
10
10
years of professional experience
Work History
Team Lead
Dasra
02.2024 - Current
- Conducted extensive research and analytics, developing comprehensive landscape maps and conducting thorough analyses on various topics including child protection, Kutch region studies, artist preservation, and animal welfare.
- Managed and led multiple project sessions with DPW and DPF, curating the sessions, planning activities, and conducting stakeholder management to ensure effective collaboration and successful outcomes.
- Managed the entire grant management cycle and programming for Morris Family Funds, Empowerment Foundation, and other organizations.
- Engaged with panelists and stakeholders to refine session content and ensure alignment with objectives, demonstrating strong communication and collaboration skills.
- Addressed challenges in data integrity and access during research projects, showcasing problem-solving abilities and adaptability. Effectively managed unexpected tasks and changes in project scope across multiple projects.
- Conducted data gathering, checks, and recordings for various projects, highlighting proficiency in data management and time management.
- Provided capacity building, mentorship, and oversight, grooming team members on forming questions and synthesizing data during various projects, ensuring comprehensive end-to-end project oversight.
Sr. Product Owner, Embedded Finance Project
SAP Fioneer
09.2022 - 01.2023
- Working with stakeholders to build a Product Vision and Product Strategy
- Aligning with business to assess business and market needs and analyzing products that can build in order to support that need
- Taking on Scrum Master duties on the technology team and working closely with them to align on technology goals
- Collaborating with UI/UX designers to build personas, mock-ups and conduct design thinking sessions in order to foster collaboration and get information
- Acting as a bridge between technology and business and facilitating communication and collaboration
Product Manager, One Billing Solution (OBS) & Billing Strategy
TD Bank
06.2018 - 08.2022
- Single handedly delivered Deposit OBS project, while working closely with various business, project, finance, TS, training, communication and vendor teams
- While working and managing the roadmap for production support, enhancements and defect fixes
- Effectively communicated with stakeholders on priorities and expectations, when short-staffed on the team and business timelines were impacted
- Assisted technology teams to transition from waterfall methodology to SCRUM Agile methodology and help them implement best practices and team guidelines
- Created procedures, training materials and demos for end users, to be able to provide them with efficient and effective guidelines on how to navigate the system
- Collaborated with technology teams to plan sprints, sprint reviews, demos to stakeholders and executives
- Worked with Business and Technology teams from various parts of the bank to create process maps, workflows and requirement documentations
- Collaborated with change management teams to work on effective user communication and strategies to implement change management for end users and business banking customers
- Worked closely with Information Architecture (IA) and BOT technology teams, to capture requirements, strategies and document key strokes, for the BOT to function
- Assisted with production deployments, production support and production issues; whether system or customer facing
- Communicated changes and updates in procedures and expectations for all internal and external operational teams that supported the OBS project
- Wrote epics and user stories to capture requirements, while following the SCRUM Agile methodologies
- Worked with TS teams and business to gather requirements and create strategies for auto-migration project, to help business banking migrate their customers into the miRevenue system
- Managed changing priorities and directions during COVID lockdown and providing effective communication to teams, peers and groups
Product Manager, Surveillance Workspace
FINRA
05.2017 - 03.2018
- Connected with end users through empathy interviews and user testing, to build features that would provide users the ability to conduct their daily activities and tasks within the workspace effectively and efficiently
- Analyzed data to provide reports to business users, which will help them in making strategic business decisions in regards to the Surveillance program
- Collaborated with tech
- Teams to build features and providing them with technical requirements and specifications
- Facilitated requirement gathering sessions with business and business solutions teams, and helping them form business goals and visions that would help the Surveillance program and meet user needs
- Wrote epics and user stories to capture requirements, while following the SCRUM Agile methodologies
- Worked alongside UI and UX design teams, to design and create user-friendly software, screens and content that would meet user needs and accomplish business goals
- Created gadget, Gathered API requirements and configured data services within Enterprise desktop for Surveillance gadgets
- Effectively communicated timelines, gaps and dependencies to business teams
- Optimized existing FINRA Surveillance application, for the purposes of providing FINRA's member regulation teams to be able to conduct risk, trend and financial analysis
- Conducted demos, giving presentations to various stakeholders within FINRA on the new and upcoming features within the Surveillance application, and pinpointing the objectives that meet business goals
- Worked with FINRA internal training teams to build job aids, training sessions and demos videos for features within Surveillance Workspace that would help guide and facilitate end users
- Assisted development teams, with data mapping, data mining and data service projects
- Worked alongside testing teams to build test scripts and testing strategies for releases within Surveillance Workspace
- Supported tech team with SDLC process, participating in the production deployment process, and conducting UAT testing
Product Manager, EASE Mobile: iOS and Android
Capital One
08.2015 - 05.2017
- Engaged in strategic business planning sessions and assisting lines of business (LOBs) to plan and measure for a products delivery and target success strategy
- Assisted in developing several credit card and retail features in the mobile app
- By working closely with various cross functional teams and managing the product life cycle process
- Implemented the Debit Card Expansion (DCE) feature within the mobile application, after learning about the Flip the Funnel (FTF) initiative, which reduced costs drivers by $40 million per quarter
- Worked with internal architects in order to define the TSYS entities that hold Payment Card Industry (PCI) data to evaluate the risks involved
- Provided testing support to Engineering teams, by writing test scenarios and assisting in writing test cases and accumulating test data, plus, helping develop testing strategies
- Conducted data analysis on Credit card authorization flow to de-duce cost and capacity constraints for Mobile integration
- Analyzing business and system requirements, to identify gaps and lay out functional and nonfunctional requirements
- Optimized existing process by introducing a new data gathering method called storyboarding, which helped define the scope, dependencies and risks of various products
- Worked hand in hand with User Interface Design, Usability groups and technical management to develop a new customer experience for the Credit Card Activation, on boarding process and Lost Stolen Replacement Program
- Successfully lead over 10 different functional groups in the Project Harmony enhancement project that would allow the application to deliver real time messaging to the user
- Assisted new engineering teams to develop test and deliver software and acting as Scrum Master by holding sprint ceremonies
- Worked with various engineering teams to strategically plan and identify team velocity
- While, following Kanban best practices
Business Systems Analyst, EASE Mobile: iOS
Capital One
04.2015 - 08.2015
- Conducted monthly session with the LOBs to give them a status update on the completion, complications and feedback session on the feature work, and provided them reports build on Panda
- Skilled in writing BRD, FRD, user stories, acceptance criteria and user scenarios, and leading grooming, UAT and pre-grooming sessions
- Analyzed business and system requirements, to identify gaps and lay out functional and nonfunctional requirements
- Acted as Scrum Master in the Agile Scrum and Kanban methodologies by holding Retrospective, Stand-up and Sprint Planning meetings with the different mobile teams
- Acted as liaison between several lines of business and engineering teams and several other cross-functional teams
- Worked with various engineering teams to strategically plan and identify team velocity
- While, following Kanban best practices
- Assisted engineering with writing test scenarios and cases for various backend and front end features
Education
Certified Scrum Product Owner -
Scrum Alliance
06.2022
Product Strategy - undefined
Kellogg School of Business, Northwestern University
03.2022
Master's in Business Administration (MBA) - undefined
State University of New York at New Paltz
06.2014
Bachelor of Science - Marketing, Accounting and Finance
State University of New York at New Paltz
05.2013
Skills
- Microsoft Office Suite
- Google Suite
- JIRA
- Confluence
- Version One
- Prezi
- Google Analytics
- UAT
- User Stories
- Agile Scrum
- Kanban
- Project management
- Process improvement
- Product management
- Client communication
- Stakeholder management
- Change management
Contactnumbers
+91-9324845201, +01-8457934156
Timeline
Team Lead
Dasra
02.2024 - Current
Sr. Product Owner, Embedded Finance Project
SAP Fioneer
09.2022 - 01.2023
Product Manager, One Billing Solution (OBS) & Billing Strategy
TD Bank
06.2018 - 08.2022
Product Manager, Surveillance Workspace
FINRA
05.2017 - 03.2018
Product Manager, EASE Mobile: iOS and Android
Capital One
08.2015 - 05.2017
Business Systems Analyst, EASE Mobile: iOS
Capital One
04.2015 - 08.2015
Product Strategy - undefined
Kellogg School of Business, Northwestern University
Master's in Business Administration (MBA) - undefined
State University of New York at New Paltz
Bachelor of Science - Marketing, Accounting and Finance
State University of New York at New Paltz
Certified Scrum Product Owner -
Scrum Alliance
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