Benson Irimpan

• Appointed as a Project Manager at SBI Bank responsible for delivering issuer
  host solutions for Transit Metro and Non-Transit projects.
• Promoted to Senior Project Manager in June 2025
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Maintained schedules to meet key milestones at every project phase.
• Communicated project plans and progress to key stakeholders and project contributors.
• Negotiated Change Requests and project resource allocation with senior management at SBI to ensure successful project delivery.
• Overseeing a diverse team of 15+ professionals, including CMS developers,Switch developers, Infrastructure specialists, Database experts, and Test Engineers.
• Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.

Critical Projects Delivered for SBI

• MMRDA Metro Line 2A and 7
• Kanpur Metro
• CMRL Metro
• MMRCL Line 3 Metro
• Agra Metro
• HSM Migration from Safenet Luna to Thales Payshield
• QR Topup for NCMC Prepaid Cards

• Oversaw service delivery for over 2000 merchant partners in Mumbai, the largest market. This included timely installations, attending breakdowns, terminal retrievals, and other business-related activities.
• Managed critical back-office operations, including processing refunds, transaction processing capture for Pan India, and investigating transaction errors to resolve cardholder complaints.
• Prepared reports and Management Information System data required by Pan India teams to respond to merchant partner queries effectively.
• Developed documentation detailing the installation processes for terminal version upgrades and software installations in Point of Sale terminals, specializing in hotel, fuel, petrol, and FNB profiles.
• Managed the setup of terminal profiles for POS systems, which was critical to supporting daily deployment activities.
• Ensured timely and cost-efficient delivery of merchant requirements, such as payment advisories, GST certificates, and FIRA (Foreign Inward Remittance
  Advice).
• Effectively managed third-party contractors, couriers, and partners, collaborating closely as a team to meet turnaround time requirements.
• Served as the Program Manager for the RBI mandate data localization project, successfully migrating all terminals to a local switch to ensure compliance with RBI's data localization regulations.

• Successfully acquired new merchants by introducing and promoting the concept of Zeta.
• Developed and presented branding ideas to potential merchants, persuading them to engage in branding partnerships.
• Managed the monitoring and implementation of sales strategies to achieve sales and revenue targets.
• Consistently expanded the customer base by affiliating with new merchants and outlets.
• Addressed and resolved queries and concerns raised by merchants in a prompt and effective manner.