Bhagyashree Acharya
Pune
Summary
Detail-oriented and tech-savvy support professional with 3+ years of experience assisting customers and resolving technical issues across various platforms. Proven track record in troubleshooting, account management, and system maintenance. Adept at handling complex queries, ensuring smooth operations, and delivering top-notch customer service. Passionate about learning and leveraging technical skills to enhance user experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Seller Support Consultant and Technical Support Provider
AVYUKT ENTERPRISES
08.2023 - Current
- Founded and operated a GST-registered freelance business supporting Amazon and other e-commerce sellers
- Delivered remote assistance for seller account issues, product listing errors, catalog troubleshooting, and policy violations
- Provided technical guidance and virtual training to seller teams on SEO, Amazon listing best practices, and use of Helium 10
- Managed and optimized product listings under personal brand 4AAVY – Baby Proofing Products, including independent procurement from China, catalog setup, and SEO-driven content (brand paused due to funding limitations)
- Oversaw entire product lifecycle: sourcing, listing, optimization, and customer support coordination
- Published 'Baby Flashcards', an educational mobile app on Google Play Store
- Continuously upskilled in IT support, remote troubleshooting, and web technologies including HTML, CSS, and JavaScript
- Balanced freelance work while completing final-year MCA exams (Dec 2023 – Jan 2024) and handling parental responsibilities
SPS ASSOCIATE (L1 - B2B Client Support)
Amazon Development Centre (INDIA)
05.2021 - 08.2023
- Delivered multi-channel support to Amazon sellers globally via phone, chat, and email, resolving listing, account, and policy-related issues using Seller Central and CRM tools.
- Handled technical troubleshooting and SLA-driven resolutions, including escalated Brand Registry and Catalogue workflows across Europe and North America.
- Partnered with internal teams to escalate unresolved cases, maintain documentation, and contribute to ongoing process improvements.
Support Associate - Openreach
Wipro LTD
09.2019 - 04.2020
- Assisted Openreach field engineers in resolving broadband and landline issues using remote diagnostics and log analysis.
- Logged support actions using Remedy and ensured adherence to escalation protocols.
- Provided first-line support during live site visits and maintained high CSAT in shift-based operations.
Education
MCA - Computer Science
Manipal University Jaipur
01.2024
M.Sc. - Anthropology
University of Pune
01.2016
Skills
- IT Helpdesk & Technical Support (L1)
- Remote Desktop Support & Troubleshooting
- Windows OS & macOS Support
- Office 365 Administration
- Google Workspace
- CRM & Telephony Platforms (Zoho, RingCentral, Aircall)
- Ticketing & Helpdesk Tools (Remedy, Jira, Zendesk)
- Device Management Tools (Intune, JAMF – basic exposure)
- Automation Platforms: Zapier, Makecom (basic familiarity)
- Software Setup & End User Onboarding
- API Basics & Integration Awareness
- Network & Security Fundamentals (SSO, JumpCloud, Okta)
- Basic Web Development: HTML, CSS, JavaScript
- Documentation: Technical Guides, SOPs, Internal KBs
- Collaboration: Slack, Jira, Google Docs, Microsoft Excel, Mysql
- Strong Written & Verbal Communication
- Problem-Solving & Analytical Thinking
- Empathy & Customer-Centric Support
- Critical Thinking & Adaptability
- Team Collaboration & Multitasking
Certification
Google IT Support Certificate, In Progress, Coursera
Timeline
Seller Support Consultant and Technical Support Provider
AVYUKT ENTERPRISES
08.2023 - Current
SPS ASSOCIATE (L1 - B2B Client Support)
Amazon Development Centre (INDIA)
05.2021 - 08.2023
Support Associate - Openreach
Wipro LTD
09.2019 - 04.2020
MCA - Computer Science
Manipal University Jaipur
M.Sc. - Anthropology
University of Pune
Similar Profiles
Lewis McCanceLewis McCance
CDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner EnterprisesCDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner Enterprises
Heather MillerHeather Miller
Human Resources Business Partner at Little Caesar Enterprises Inc.Human Resources Business Partner at Little Caesar Enterprises Inc.
Jeremiah GulickJeremiah Gulick
Powertrain Reman Sales Representative and Sales Trainer for FCA Dealerships Parts Departments at Fred Jones Enterprises LLC.Powertrain Reman Sales Representative and Sales Trainer for FCA Dealerships Parts Departments at Fred Jones Enterprises LLC.
Yad SinhaYad Sinha
Mainframe Sen. Consultant at ADPMainframe Sen. Consultant at ADP
Aditya SurgadeAditya Surgade
Game Tester 2 at Electronic ArtsGame Tester 2 at Electronic Arts