Bhagyashree Mahale

· Guided a team of up to 20 members in implementing AI-driven AIOps automation for major industries, achieving 20% operational efficiency

· Formulated comprehensive project strategies to outline scope, identify key deliverables, and set timelines for the automation implementation at an enterprise level

· Identified and mitigated risks through continuous tracking of project milestones. Maintained critical project records and aligned team efforts for successful milestone achievements as per SOW

· Facilitated effective budget and equipment oversight while creating milestone achievement reports for senior executives

· Coordinated project team and stakeholder interactions

· Supported the design and execution of automation solutions using ignio, Azure Chatbot, DWS

· Adopted Agile Scrum methodologies across the organization to enhance teamwork among operations,

· engineering, product management, and business teams.

· Led Scrum ceremonies, including Sprint Planning, Daily Scrums, Sprint Reviews, and Sprint Retrospectives.

· Cooperated with Product Owners to optimize and prioritize backlog items, resulting in a 15% boost in accuracy.

· Collaborated with stakeholders to establish project scope, requirements, and timelines, reducing sprint delays by

· 10-15%.

· Directed cross-functional teams in application development, maintenance, and post-implementation support.

· Established robust stakeholder relations, leading to a 10% rise in successful projects.

• Supported BAU activities from Offshore for a UK customer
• Worked as aTechnical Lead managing IT IS related process for Service Desk and Incident Management in one of the Big4 account in TCS

• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.

• Assessed incident priority based upon impact to business and escalated issues as necessary.
• Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
• Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.
• Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.

• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.