Bharat V. Sawale
Dynamics CRM Solution Architect
Pune
Summary
Dynamic 365 CRM Technical Lead with 11 years of experience designing and delivering scalable business solution across Sales, Customer Service, and Sales modules. Skilled in architecting end-to-end integrations, leading cross-functional teams, and delivering innovative solutions using Microsoft technologies. Currently working at Assa Abloy (India) as a CRM Deployment & Release Lead, delivering cloud-based CRM solutions across industries, enhancing customer experience and driving value.
Overview
11
11
years of professional experience
4
4
Certifications
2
2
Languages
Work History
CRM Deployment and Release Lead EMEIA
Assa Abloy Opening Solutions India Private Limited
Pune
03.2022 - Current
- Delivered robust integrations between Dynamics 365 CRM, AX, and D365 Finance & Operations, ensuring seamless data flow and enterprise-wide process alignment.
- Designed and implemented secure document access frameworks using Business Unit–based security in Dynamics 365 CRM, combined with custom SharePoint integration security models.
- Built scalable enterprise automation solutions leveraging Power Automate, plugins, and custom workflow activities, improving operational efficiency and system reliability.
- Architected Power Pages portals for customer onboarding and service interactions, establishing secure, user-friendly interfaces integrated with CRM.
- Delivered enterprise experiences using Power Apps (Canvas & Model-Driven), Power Automate, Plugins, and custom workflows to support complex business scenarios.
CRM Senior Developer
L&T Infotech
Pune
03.2021 - 02.2022
- OK-Q8 (March 2021 – March 2022)
- Leading the migration of on-premise Dynamics CRM to the cloud, ensuring seamless integration with multiple third-party, and legacy applications.
- Managing a team of developers, overseeing support, development, and migration activities, while ensuring adherence to architectural and coding standards.
- Designed integration strategies, data migration frameworks, and secure access models to support enterprise modernization.
Senior Consultant
Capgemini
Pune
08.2017 - 03.2021
- IKEA (March 2018 – March 2021)
- Designed and built a pilot futuristic customer engagement platform for a Tier-1 furniture retail leader in Sweden.
- Architected a unified solution enabling B2B and B2C customers to book appointments and schedule meetings based on real-time resource availability.
- Improved the digital customer journey through enhanced UX, streamlined appointment management, and scalable back-end CRM integrations.
- Black & Veatch (August 2017 – March 2018)
- Delivered enhancements and resolved technical issues by implementing change requests and optimizations across CRM modules.
- Worked closely with business stakeholders to capture requirements, estimate efforts, and deliver tailored solutions.
- Contributed to continuous system improvements by aligning technical design with client expectations.
Consultant
Cognizant
Pune
04.2014 - 08.2017
- PepsiCo (December 2015 – August 2017)
- Conducted requirement analysis and implemented CRM customizations and configurations aligned to business needs.
- Designed entity models, configured business processes, and prepared end-to-end test data.
- Integrated Dynamics 365 Online with Azure Cognitive Services, enabling intelligent features and improving decision-making capabilities.
- Platts Source Tracking Tool (October 2015 – December 2015)
- Key contributor in requirement analysis, solution design, and technical documentation.
- Performed CRM customization, configuration, and development of SSIS packages to support integration and data automation.
- Involved in functional/technical documentation to align business needs with CRM capabilities.
- Mercury Insurance (May 2015 – October 2015)
- Created detailed test cases, performed unit testing, and executed peer reviews to ensure solution quality.
- Supported deployments across Dev, Test, and Production environments for CRM solutions.
- Delivered enhancements in account management, contract management, document management, and discount management workflows.
- BMW Automobile (July 2014 – March 2015)
- Delivered end-to-end CRM customization and configuration for sales and service processes.
- Designed and developed dashboards, custom plugins, workflows, and batch jobs for data interactions.
- Built CRM, SQL, SSRS, and SSIS reports, supporting performance analysis and business insights.
- Conducted unit testing, defect fixes, and enhancements to stabilize system performance.
Education
B.E. - Information Technology (69.45%)
JD COE, Nagpur University
Nagpur, India 04.2001 -
HSC - 70.17%
ICLES' Motilal Jhunjhunwala College,Maharashtra State Board
Vashi,Navi Mumbai 04.2001 -
SSC - 72.93
Shree Narayan Guru High School, Maharashtra State Board
Chembur, Mumbai 04.2001 -
Skills
CRM Architecture & Solution Design Advanced: C#, NET, Azure Services, SQL ServerAzure Cognitive Services (AI Insights) & Azure Data LakeD365 CE ↔ D365 FO Integration (Azure-based)Azure DevOps IntegrationData Migration (D365)Plugins, Custom Workflows, PCF ComponentsPower Apps (Canvas ,Model Driven and Power Pages)Azure Integration: Logic Apps, Azure Functions, Data Factory, PipelinesPower Platform: Power Apps, Power Automate, Power Pages, Canvas Apps, Custom ControlsDynamics 365 CE, Sales & Field ServiceCRM Architecture & Solution Design
Certification
Dynamics 365 Sales Functional Consultant Associate
Hobbies
- Photography – Specializing in portraits and wildlife.
- Photo & Video Editing – Creative editing, post-processing, and cinematic storytelling.
- Stock & Share Market – Actively engaged in stock market research, analysis, and strategic investing.
Timeline
CRM Deployment and Release Lead EMEIA
Assa Abloy Opening Solutions India Private Limited
03.2022 - Current
CRM Senior Developer
L&T Infotech
03.2021 - 02.2022
Senior Consultant
Capgemini
08.2017 - 03.2021
Consultant
Cognizant
04.2014 - 08.2017
B.E. - Information Technology (69.45%)
JD COE, Nagpur University
04.2001 -
HSC - 70.17%
ICLES' Motilal Jhunjhunwala College,Maharashtra State Board
04.2001 -
SSC - 72.93
Shree Narayan Guru High School, Maharashtra State Board
04.2001 -