Bharati Nayak
Team Manager
Mumbai
Summary
Driven by a results-focused approach, I enhanced team efficiency and customer satisfaction at Citibank, NA through innovative management and strategic customer focus. My expertise in performance coaching and operational excellence led to significant improvements in employee motivation and adherence to industry standards, showcasing my ability to influence and drive business growth.
Overview
18
18
years of professional experience
Work History
Team Manager
AXIS BANK
03.2022 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Deputy Manager
Citibank, NA
10.2006 - 02.2022
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Education
Bachelor of Arts - ECONOMICS
N.E.S.Ratnam College
Mumbai 04.2001 -
Skills
Performance Coaching
Customer Focus
Influencing skills
Operational Excellence
Timeline
Team Manager
AXIS BANK
03.2022 - Current
Deputy Manager
Citibank, NA
10.2006 - 02.2022
Bachelor of Arts - ECONOMICS
N.E.S.Ratnam College
04.2001 -