BHASKAR BHATTACHARJEE
DEPUTY MANAGER OPERATIONS
KOLKATA
Summary
Adept at enhancing operational performance and optimizing savings, I leveraged strategic task assignment and procedure optimization at INGRAM MICRO INDIA PVT LTD to significantly boost team efficiency. My leadership fostered a culture of problem-solving and team motivation, driving business growth and enhancing customer relations through innovative management strategies.
Overview
30
30
years of professional experience
Work History
Deputy Manager
INGRAM MICRO INDIA PVT LTD
04.2007 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
Manager of Operations
DTDC COURIER AND CARGO
08.2006 - 03.2007
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
Operations Manager
MANCON INDIA SERVICES LTD
07.2003 - 07.2006
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
LOGICTICS EXECUTIVE
Compaq Computer India Pvt Ltd ( 3PL)
05.1999 - 06.2003
- Achieved and exceeded revenue goals and KPIs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..
- Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce the risk of supply chain disruptions.
- Analyzed processes and supply chain operational data to track trends, expectations and performance.
Logistics Assistant
Wipro India Limited ( 3pl)
01.1998 - 01.1999
- Oversaw daily inventory counts to maintain data accuracy.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Generated, distributed and filed copies of all billing paperwork.
- Supported continuous improvement initiatives within the logistics department through active participation in process reviews and implementation of best practices.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
Sales Associate
Webel Nicco Electronics Ltd
06.1995 - 07.1996
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Commerce - Commerce
CALCUTTA UNIVERSITY
Kolkata, India 04.2001 -
Skills
Operational Performance Enhancements
Savings Optimization Skills
Strategic Task Assignment
Procedure Optimization
Operations management
Staff training and development
Decision-making capacity
Problem-solving
Team leadership
Customer relations
Time management
Team motivation
Team building
Timeline
Deputy Manager
INGRAM MICRO INDIA PVT LTD
04.2007 - Current
Manager of Operations
DTDC COURIER AND CARGO
08.2006 - 03.2007
Operations Manager
MANCON INDIA SERVICES LTD
07.2003 - 07.2006
Bachelor of Commerce - Commerce
CALCUTTA UNIVERSITY
04.2001 -
LOGICTICS EXECUTIVE
Compaq Computer India Pvt Ltd ( 3PL)
05.1999 - 06.2003
Logistics Assistant
Wipro India Limited ( 3pl)
01.1998 - 01.1999
Sales Associate
Webel Nicco Electronics Ltd
06.1995 - 07.1996
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