Bhavesh Mangal
Mumbai
Summary
Driven by a strong background in customer service, I excelled at Tech Mahindra, enhancing complaint resolution efficiency by 30%. My expertise in process and report analysis, combined with adept problem-solving skills, significantly improved client satisfaction. Skilled in call management, I thrive in dynamic environments, consistently delivering results beyond expectations.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Process Associate
Tata Consultancy Services
Mumbai
02.2024 - Current
I am currently working as process associate for the Citi bank USA customer services department for retail banking,
Senior Customer Service Executive
Tech Mahindra
12.2020 - 01.2024
I was working as customer service excutive for a United kingdom based network company for one and a half year later on promoted to senior customer executive and worked for complaints department for the same company
Customer Service Executive
Concentrix
03.2018 - 11.2020
I was working as customer service executive for a Financial institution
Education
HSC - Commerce
Shailendra College
Mumbai, India 07.2013 - 06.2015
SSC -
SNND High School
Mumbai 06.2012 - 05.2013
Skills
Process Analysis
Report Analysis
Call Management
Problem-Solving
Timeline
Process Associate
Tata Consultancy Services
02.2024 - Current
Senior Customer Service Executive
Tech Mahindra
12.2020 - 01.2024
Customer Service Executive
Concentrix
03.2018 - 11.2020
HSC - Commerce
Shailendra College
07.2013 - 06.2015
SSC -
SNND High School
06.2012 - 05.2013
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