Bhavesh Dinesh Mishra
Customer Service
D-406 , Pinnacolo ,Beverly Park , Mira Road East
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
A professional with almost 1.5 years of experience in Sales, Business Development, New Market Development, Client Servicing and Dealer Management
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Officer
Indigo Airlines
Mumbai
01.2023 - Current
- Collaborated with cross-functional teams to improve overall customer experience within company.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and organization.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed over multiple customers at same time.
Sales Officer
Blubuck Products Pvt Ltd
Mumbai
08.2021 - 01.2023
- Conducted market research to identify potential opportunities and emerging trends in industry.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Negotiated contracts successfully, securing profitable deals for company.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Supervised, trained and mentored staff of 12, resulting in consistent team achievement
Education
BMS - Management
Shankar Narayan College
Mumbai 06.2017 - 11.2020
HSC - Commerce
Maharashtra State Board
Mumbai 07.2016 - 02.2017
SSC -
The Saraswati Vidyalaya
Bhayandar, India 06.2014 - 01.2015
Skills
Inbound Call Management
Service Recommendations
Documentation And Reporting
Payment Processing
Upselling
Customer Support
Customer Focus
Scheduling
Report Generation
Hobbies
- Playing Cricket
- Travelling
- Gymming
- Dancing
Timeline
Customer Service Officer
Indigo Airlines
01.2023 - Current
Sales Officer
Blubuck Products Pvt Ltd
08.2021 - 01.2023
BMS - Management
Shankar Narayan College
06.2017 - 11.2020
HSC - Commerce
Maharashtra State Board
07.2016 - 02.2017
SSC -
The Saraswati Vidyalaya
06.2014 - 01.2015
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