Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Accomplishments
Work Preference
Timeline
Hi, I’m

Bhavesh Vyas

Customer Service Associate
Mumbai

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 4 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals.

Overview

4
years of professional experience
4
years of post-secondary education
5
Languages

Work History

WELLNESS FOREVER MEDICARE LTD

CUSTOMER SERVICE ASSOCIATE
06.2023 - Current

Job overview


  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Informed customers about special promotions and provided detailed information for various products.
  • Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Increased revenue by cross-selling and upselling products and services.
  • Maintained up-to-date knowledge of product and service changes.

DYNAMIC DISTRIBUTOR

SALES EXECUTIVE
06.2017 - 08.2018

Job overview

  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Listened to customer needs and desires to identify and recommend optimal products.

ANAND CHEMIST

MANAGER
01.2020 - 05.2023

Job overview

  • Assisted customers with inquiries, provided detailed product information, and recommended appropriate over-the-counter medications based on individual needs.
  • Processed sales transactions accurately and efficiently, managing cash, credit, and debit payments using the store's point-of-sale system.
  • Managed inventory by regularly stocking shelves, monitoring expiration dates, and placing orders to ensure product availability and freshness.
  • Supported the pharmacist in preparing and dispensing prescription medications, ensuring accurate verification and labeling.
  • Maintained compliance with health and safety regulations, contributing to a clean and organized store environment.
  • Developed extensive knowledge of pharmaceuticals and health products, enabling effective customer education on medication usage and potential side effects.
  • Balanced the cash register at the end of each shift, ensuring accurate financial reporting.

Education

Rajasthan State Open School
, Rajasthan

from Science Biology
04.2001 - Current

University Overview

12th Science in Biology

Skills

Sales Skills:

Personal Information

  • Date of Birth: 20th May 2001
  • Nationality: Indian
  • Marital Status: Single

Interests

Reading novels, Playing Volley ball, Listening to Music

Accomplishments

Customer Service Associate
Wellness Forever - Thane, Maharashtra
June 2022 – September 2022

Achievement:

  • Awarded by AMORE for achieving 100% sales target
  • Generated Rs 100,000 in business within 3 months
  • Ranked 1st in Thane district for sales performance

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursWork from home option

Timeline

CUSTOMER SERVICE ASSOCIATE

WELLNESS FOREVER MEDICARE LTD
06.2023 - Current

MANAGER

ANAND CHEMIST
01.2020 - 05.2023

SALES EXECUTIVE

DYNAMIC DISTRIBUTOR
06.2017 - 08.2018

Rajasthan State Open School

from Science Biology
04.2001 - Current
Bhavesh VyasCustomer Service Associate