BHUSHAN BUTLE
Customer Service Executive ( International Voice Process )
TQ-wani
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
2017
2017
years of post-secondary education
3
3
Languages
Work History
Customer Service Executive
Hexaware Technologies
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Front Office, Housekeeping , Food and Beverage Trainee
JW Marriott Pune
01.2023 - 03.2023
- Participated in regular team meetings, providing constructive feedback and suggestions to continuously improve operations and customer satisfaction.
- Resolved customer complaints promptly and professionally, working towards satisfactory solutions for all parties involved.
- Developed strong communication skills through constant interaction with customers, coworkers, and supervisors.
- Assisted in inventory management, ensuring optimal stock levels and proper storage conditions for perishable items.
Education
CBSE -
D.A.V Public School
Vidya Niketan Jr College - Commerce
Vidya Niketan Jr College
Bachelor's in Hotel management and catering technology - undefined
Nagpur University
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Good Communication
Accomplishments
- Achieved a training certificate from JW Marriott.
- Completion of Beginner's Excel Course from Great Learning.
- Facilitated by government certificate from our former president for giving hospitality services.
Timeline
Customer Service Executive
Hexaware Technologies
10.2023 - Current
Front Office, Housekeeping , Food and Beverage Trainee
JW Marriott Pune
01.2023 - 03.2023
Vidya Niketan Jr College - Commerce
Vidya Niketan Jr College
Bachelor's in Hotel management and catering technology - undefined
Nagpur University
CBSE -
D.A.V Public School
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