PMP and CSM Certified IT Solution Manager with 10+ years of experience in Project and Delivery Management, IT solution design, ERP implementation, Supply chain optimization across manufacturing, Optiva PLM and LabWare LIMS implementation, On-Prem to GCP migration and SAP Consulting.
As a Solution Manager - Lead cross-functional product and transformational initiatives by aligning organizational priorities with business outcomes. Manage teams, budget, resources, and strategic roadmaps across Run (operations), Improve (enhancements), and Transform (new implementations) categories.
Core Competencies
· Strategic Alignment & Prioritization– Driving initiatives that align with business goals and maximize value delivery.
· Program & Project Delivery– Leading full project lifecycles across multiple business units, ensuring on-time and quality outcomes.
· Agile Product Delivery – Applying Agile practices (Scrum) to accelerate delivery and improve adaptability.
· Budget & Vendor Management– Managing budgets, contracts, and third-party vendor relationships to optimize costs and performance.
· Roadmap & Sprint Planning – Defining product roadmaps, backlog prioritization, and sprint execution for predictable delivery.
· People & Team Leadership – Building and mentoring cross-functional teams, fostering collaboration, and enhancing performance.
· Stakeholder & Vendor Engagement– Partnering with global stakeholders and vendors to drive alignment, governance, and accountability.
1. PLM Project (Infor Optiva) – Human and Pet Food.
· Led end-to-end Infor Optiva PLM implementation for food industry clients, including requirements gathering, solution design, configuration, and deployment.
· Designed and configured Formulation Management, Specifications, Compliance, and Labelling modules to meet FDA/USDA and global regulatory standards.
· Partnered with R&D, Quality, and Regulatory teams to streamline recipe development, ingredient management, and packaging workflows, reducing product launch cycle times.
· Configured approval workflows and security roles to align with business processes and ensure compliance with corporate governance.
· Migrated legacy product data into Optiva PLM, ensuring accuracy, completeness, and traceability.
· Developed and validated business scenarios and test scripts for UAT, collaborating with stakeholders to ensure system adoption.
· Conducted user training sessions and created SOPs, quick reference guides, and knowledge transfer documentation.
· Acted as the liaison between business and technical teams, driving issue resolution and enhancements during and after go-live.
· Supported post-implementation activities including stabilization, optimization, and change requests.
· Contributed to measurable improvements in regulatory compliance, cost management, and time-to-market.
2. Project Manager – LabWare LIMS Implementation (Brazil Production Line)
Project Overview: Successfully managed end-to-end implementation of LabWare LIMS for the Brazil production line, covering Lot Management, Standards & Reagents Management, and Instrument Management to improve compliance, efficiency, and traceability.
Key Responsibilities & Achievements:
· Directed full project lifecycle management from initiation to hypercare, ensuring delivery within scope, budget, and timelines.
· Led project initiation and high-level discovery workshops with cross-functional stakeholders to capture requirements.
· Coordinated key user trainingand facilitated LIMS Admin & Pharma Admin enablement.
· Conducted solution adoption and gap study, identifying system fit vs. required customizations.
· Oversaw hardware infrastructure setup, software installation, and development environment readiness.
· Managed pilot development and blueprinting leveraging out-of-the-box functionality for Lot, Standards & Reagents, and Instrument Management.
· Directed lab workflow design, gap configuration, and unit testing.
· Facilitated instrument integration workshops to ensure seamless connectivity between lab equipment and LIMS.
· Led system completion activities including master data load (methods, product specifications, and other master data).
· Provided testing support, roll-out planning, and user training, ensuring business readiness.
· Managed go-live activities and hypercare support, driving quick resolution of post-deployment issues.
· Improved operational efficiency by streamlining lot traceability, reagent management, and instrument compliance tracking.
Project Manager | - May 2020 – May 2021
1. Analytics Workflow Migration – Hadoop to Google Cloud Platform (GCP)
· Collaborated with Accenture to build a strategic roadmap for migrating analytics workflows from Hadoop to GCP Enterprise Data Warehouse (EDW).
· Refactored 24 data science repositoriesto align with GCP data architecture.
· Led Agile delivery: sprint planning, daily stand-ups, backlog grooming, sprint reviews, retrospectives.
· Removed blockers, conducted capacity planning, tracked sprint metrics (burn rate, velocity), and reported in Scrum of Scrums.
· Engaged stakeholders for requirements, demos, signoffs, and transition planning.
2. ERP Modernization – QAD Enterprise Edition Implementation
· Directed replacement of legacy MFGPro Standard Edition with QAD Enterprise Edition.
· Facilitated business requirement workshops, blueprinting, and scope finalization.
· Managed Steering Committee meetings, scorecards, and monthly updates for executive alignment.
· Oversaw design, development, risk reviews, online UATs, and end-to-end project governance during COVID-19.
· Delivered training, data migration, cutover planning, go-live, and stabilization support.
3. ATPM Replacement with TM 4.0 (SAP CRM Integration)
· Replaced ATPM add-on with SAP Trade Management (TM 4.0) integrated with SAP S/4HANA & BW.
· Prepared detailed project plans, test strategy, risk management framework, and cutover plans.
· Coordinated ABAP pulls, aggregation programs, TPM/BW testing, and sign-off processes.
· Delivered migration, go-live, and hypercare support, ensuring smooth business continuity.
4. SAP Concur Implementation – Asia Rollout - Jun 2016 – May 2020
· Led rollout of Concur Expense, Travel, and Amex Card solutions across China, Hong Kong, Taiwan, and India(~4,470 employees).
· Managed project lifecycle: blueprinting, design, build, test, training, go-live, and hypercare.
· Coordinated with Capgemini, SAP Concur, and internal GMI teams for seamless delivery.
· Built a robust transition plan to hand over future support to Capgemini.
· Integrated SAP ERP and MFGPro with Concur to standardize T&E processes.
Key Projects as Individual Contributor -
Optiva PLM
LabWare
Labeling Systems
GCP
Salesforce
SAP
General Mills - 2010 to Till Date
Capegemini - 2006 to 2010
Aakit, CVS IT, and Bristlcone - 2004 to 2006
Manufacturing Company - 1999 to 2003
24 Years