Bipin Hedaoo
Nagpur
Summary
Experienced Mobile device management with expertise in managing and troubleshooting device compliance, app deployment, and security policies in enterprise environments. Skilled in configuring and administering Intune, Jam for mobile and desktop platforms, resolving technical issues, and providing guidance on best practices. Strong ability to collaborate with teams, deliver customer-focused solutions, and ensure seamless device management and security.
Overview
7
7
years of professional experience
Work History
Senior Consultant
ITCInfotech
09.2023 - Current
- Managed 1,50,000 corporate-owned and BYOD devices across multiple operating systems (Windows, macOS, iOS, Android)
- Managed and deployed device policies for over
- Automated application deployments using Intune and scripted provisioning workflows
- Integrated Intune with Azure Active Directory for seamless identity management and multi-factor authentication across devices
- Managed Windows 10/11, macOS, Android, and iOS devices, ensuring compliance with organizational security policies
- Designed and implemented zero-touch deployment strategies for remote workforce using Autopilot
- Monitored device health, application compliance, and patching across diverse endpoints
- Administered macOS device management for enterprise environments using JAMF Pro
- Developed and deployed custom scripts for automating device setup and configurations
- Enforced security policies and ensured compliance for macOS devices using configuration profiles
- Integrated JAMF with other enterprise tools (e.g., ServiceNow, LDAP) for streamlined workflows and inventory tracking
- Provided advanced support for macOS application packaging, software updates, and system troubleshooting
- Designed and executed task sequences for OS deployments, including customizations for specific departments and user groups
- Deployed software packages and updates, reducing the time required for manual installations and ensuring compliance with security standards
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
Senior Software Engineer
LTIMindtree
11.2022 - 09.2023
- Experience with Microsoft Intune, including configuring policies, managing devices and applications, and deploying updates and patches
- Knowledge of mobile device security best practices and compliance requirements
- Experience with Active Directory and Azure Active Directory
- Experience with scripting and automation using PowerShell or other scripting languages
- Familiarity with mobile app development and deployment processes
- Provided Technical support for Intune-related issues to Microsoft customer
- Deployed and maintained Windows 10 devices and related technologies such as BitLocker and Windows Hello for Business
- Managed and deployed Windows 10 devices using Microsoft Intune and Windows Autopilot
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
- Excellent communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
Application Support Engineer (SD)
Microlise Pvt Ltd
07.2022 - 11.2022
- Managing the iOS, Android, & Windows 10 devices through SOTI
- Application deployment and application upgrade
- Tweaking the configuration and compliance policy
- Remote management of the devices through the SOTI
- Create a device profile with the and complete onboarding
Senior Engineer
Microland
08.2021 - 07.2022
- Onboarding devices to the service to enable mobile device management (MDM) with Microsoft Intune
- Managed and configured support mobile devices (iOS, Android, & Windows 10)
- Provide support to clients in administering deployment of policies (configuration and compliance) to company owned/user owned mobile devices
- Configure of IOS and Android devices from beginning to end of cycle including enrollment of Apple DEP program for new hires and termed staff
- Deploy and manage mobile applications and mobile application management policies with Intune and Monitoring application deployment status
- Create and modify different app types for Windows/Android/IOS (Microsoft Store Apps, M356 Apps, LOB Win32, IOS Store app, built-in app, Android store app, Managed Google play App)
- Configured patching for windows devices using Windows Update Ring Patching and Feature Updates Intune
- Troubleshoot and resolve related incident/request/problems in the ServiceNow ticketing system
- Managed MacOS devices through Jamf
- Scope client’s issue by collecting relevant facts; investigating the problem by doing self - research and by involving other teams as needed
- Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed
- Ensure that each support request is handled per Service Level Agreement and to the highest possible customer satisfaction by setting the right expectations and fulfilling my commitments
IT Analyst
HCL
10.2019 - 08.2021
- First level of troubleshooting of Core Applications, Hardware and Mobile devices rendering both on call and remote support
- Providing support for Microsoft Technologies MS outlook, Office 365, OneNote, Teams, Skype etc
- Troubleshooting hardware and OS (Windows 7/8/10) related issue virtually
- Working Experience on Active Directory such password reset, Account management, Mailbox and DL management
- Managed and assisted user’s mobile devices through AirWatch MDM and Intune MDM for different OS- IOS/Android/Windows
- Deploy and manage mobile application and mobile application management policies with Microsoft Endpoint Manager Admin Center
- Configure profiles for corporate resources
- (Wi-Fi, VPN, Email, MS Teams, Skype, other client application)
- Configure AirWatch Secure Content Locker, so our clients can open attachments securely
- Managed User Accounts on Windows platform in Active Directory (AD) and managed user security with group policies
- Diagnosing and repairing faults related to internet connectivity, Printers, shared Drives, and network configuration
- Provided first level support for Virtual Desktop Interface (VDI) using tool VMware Horizon Administrative center
- Properly escalate unresolved issues to appropriate internal teams and Ensure all issues are properly logged into ticketing tool SIAM (ServiceNow) / SNOW
Technical Support Associate
Tech Mahindra
05.2017 - 01.2019
- Understanding client/customer requirements related Ariba spend management tool (P2P)
- Resolved customers issue related to Purchased requisition and service entries in Ariba and JDE
- Provided Tier 1 support for a customer base of 3000+ users
- Understanding and mapping the business process and business flow for the purpose
- Proficient in handling escalated calls and providing Level 1 Technical Support to end-users
- Pulling customized reports for users from the database using SQL
- Established customer relationships by resolving the issues and following up by doing call backs
- Recorded and maintained information of all assigned client issues and resolution using SRM ticketing tool
- Raised incident notifications and worked on successful restoration of services by following up on the resolution of the assigned incident
Education
Bachelor of Engineering - Computer Engineering
Maharashtra Acadaemy of Engineering
Pune, India07-2014
Skills
Microsoft Intune
Microsoft Azure AD
JAMF
Application Management/Packaging
Mobile device management
Scripting: Powershell, Batch, VBS
Accomplishments
- Awarded with “Pat on Back” for my extensive quality work at Tech Mahindra.
- Awarded with “Associate of the month” for the appreciation from client at Tech Mahindra.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Timeline
Senior Consultant
ITCInfotech
09.2023 - Current
Senior Software Engineer
LTIMindtree
11.2022 - 09.2023
Application Support Engineer (SD)
Microlise Pvt Ltd
07.2022 - 11.2022
Senior Engineer
Microland
08.2021 - 07.2022
IT Analyst
HCL
10.2019 - 08.2021
Technical Support Associate
Tech Mahindra
05.2017 - 01.2019
Bachelor of Engineering - Computer Engineering
Maharashtra Acadaemy of Engineering
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