Bipin Mishra
Operations Manager - F&B
Pune
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
17
17
years of professional experience
2008
2008
years of post-secondary education
2
2
Languages
Work History
Operations Manager
April Moon Retail Private Limited
Mumbai
06.2024 - Current
- Company Overview: JV Of Adani Group. Number of Airport – 7
- Lead end-to-end operations of multiple airport F&B outlets across terminals, ensuring compliance with SOPs, safety, hygiene, and brand guidelines.
- Achieved consistent 90%+ sales targets and high audit scores through operational excellence and team training.
- Monitor performance metrics (P&L, COGS, labour cost, inventory), taking corrective action to improve efficiency and profitability.
- Successfully managed new store setups from site handover to Go-Live – including license coordination, design approvals, equipment installation, manpower deployment, and EPOS integration.
- Liaison with airport authorities, CISF, CUSTOM, IMMIGRATION and internal stakeholders to ensure smooth onboarding and approvals within tight deadlines.
- Recruited, trained, and retained top talent, maintaining a high-performance team with low attrition rates.
- Conducted regular training on SOPs, customer service, food safety, and sales techniques.
- Built strong relationships with airport asset managers, food inspectors, and commercial teams to streamline approvals and compliance processes.
- Negotiated with vendors and suppliers to ensure timely delivery and quality standards are met.
- Ensured effective usage of EPOS systems, real-time reporting tools, and digital inventory trackers for operational transparency.
- Maintained statutory compliance (FSSAI, GST, local licenses) and documentation required for airport F&B operations.
- JV Of Adani Group. Number of Airport – 7
General Manager Operations
The Studs Sports Bar & Grill
Mumbai
08.2018 - 06.2024
- Handling the revenue of 2.7 Cr.
- Responsible for Incremental of SSSG by 18% with help of Marketing Team and Implementation of SOP.
- Weekly Operation & Sales Review Meeting with Restaurant Managers.
- Meet Restaurant financials objectives by developing financing; preparing strategic and, Quarterly forecasts. Annual Budgets, analyzing variances.
- Initiating corrective actions, establishing and monitoring financial controls, developing and implementing strategies to increase average meal checks.
- Execution of Food Delivery Business through our own delivery as well as online aggregators which is contributing around 6% of total revenue.
- Control purchases and inventory by meeting with purchase manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective action.
- Co-Ordination with Mall Management regards to outlet marketing such as coupon Distribution, Standee in Busy Area of Mall, Creative Posting of Mall Social Media Pages.
Area Manager
The Beer Café
Pune
06.2016 - 07.2018
- Handling the revenue of 83 Lacs.
- Have given Positive EBITDA for Continuous 10 Months from negative EBITDA Of store when took handover by increasing revenue and optimizing the cost without impacting Brand Standards.
- Channelized Area Operations and sales by empowering Restaurant managers through briefing and one to one meeting.
- Undertake sound financial management to ensure stores are profitable and stay within budget and brought extra revenues from Associates such as ITC and other vendors.
- Oversee the bar display to maximize functionality and attractiveness.
- Plan and implement cost control measures.
- Maintain regular communication with staff and management through meetings and discussions.
Assistant General Manager
California Pizza Kitchen
Bengaluru
04.2015 - 06.2016
- Handling the revenue of 45 Lacs.
- Were responsible of Delivery Business of three outlets where we achieved more than 30% of delivery sales of net revenues within span of 3 Months and achieved Break-Even in Koramangala Store by contacting corporates and individual customers.
- Achieved highest Score in CPK International Audit by identifying root cause of opportunities and solve it by preparing and execution of Action plan with consent of Regional Manager.
- Work in close coordination with Regional General Manager for maximizing operational efficiencies by creating work culture that favors high employee morale and guiding towards career path.
- Work with the Executive Chef in the area of cuisine, menu planning & design.
- Monthly Review Meetings with RGM.
- Ensure that all the operational standards set for all the equipments & processes are followed.
- Identify key communities, plan various initiatives and co-ordinate the support activities.
Restaurant General Manager
PIZZA HUT (INDIA)
Pune
01.2012 - 03.2015
- Meeting Financial targets established for the restaurant by Controlling controllable Cost through planning and curtailing the cost without impacting Cost Control.
- Driving the Parameters of Balanced Scored card of the Restaurant (Customer, People, Sales & Profits).
- Execution of all new product launches with guidance of Training Manager.
- Providing on job training to strengthen the employees’ current performance and preparation for possible advancement to promotional positions.
- Recommending measures to improve procedures and employee performance to increase quality of service and job safety.
- Setting up the store as per standards of Pizza Hut, and driving Operational Excellence.
- Responsible for day-to-day operations of the Restaurant.
- Maintaining product quality. Champs Excellence standards of the Restaurant.
- Developing people through the system of cross training to management trainees.
Assistant Restaurant Manager
PAPA JOHN'S (INDIA)
Pune
08.2009 - 12.2011
- Opened Two Store’s-Papa John’s Restaurants in Pune, was part of the Opening Team.
- Meeting the financial targets established for the restaurant.
- Accountable for growing sales by achieving on targets and Better Mystery Shop Checks and Operating Reviews and by driving local store marketing.
- Maintaining strict control over Restaurant costs.
- Responsible for day-to-day operations of the Restaurant.
- Conducting regular audits of all restaurant’s facilities and operations to Ensure only quality products and service delivered.
- Developing people through the system of cross training to management trainees.
- Responsible for the monthly reporting.
Management Trainee
Marble Slab
Dubai
08.2008 - 07.2009
- Learnt Basic Knowledge about Restaurant Operations.
- Maintaining inventory.
- Assisted in launch of tasty creation at store level.
Education
Diploma - Higher National Certificate in Hospitality, Travel Tourism & Aviation
Frankfinn Inst. Of Airhostess Training
12th - undefined
HBSE
Karnal, Haryana10th - undefined
CBSE Board
Skills
Operations Management
Problem-Solving
Customer Service
Performance Monitoring
People Manager
Process Oriented
Managing Multiple Outlets
Process Improvement
Staff Management
Organizational Management
Team Leadership
Data Analysis
KPI Tracking
Decision-Making
Inventory Management
Interests
Fond of Cricket
Reading Books
Personal Information
Date of Birth: 12/05/87
Extracurricular Achievements
- School Captain, 2006-2007
- Got “RAJYA PURASKAR” in scout & guide, 2004
- Got “Excellent Award” in basic computer, 2003
Timeline
Operations Manager
April Moon Retail Private Limited
06.2024 - Current
General Manager Operations
The Studs Sports Bar & Grill
08.2018 - 06.2024
Area Manager
The Beer Café
06.2016 - 07.2018
Assistant General Manager
California Pizza Kitchen
04.2015 - 06.2016
Restaurant General Manager
PIZZA HUT (INDIA)
01.2012 - 03.2015
Assistant Restaurant Manager
PAPA JOHN'S (INDIA)
08.2009 - 12.2011
Management Trainee
Marble Slab
08.2008 - 07.2009
12th - undefined
HBSE
10th - undefined
CBSE Board
Diploma - Higher National Certificate in Hospitality, Travel Tourism & Aviation
Frankfinn Inst. Of Airhostess Training
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