Summary
Overview
Work History
Education
Skills
Websites
Hobbies
Timeline
SeniorSoftwareEngineer
BOBBY ANDREW

BOBBY ANDREW

Majuro

Summary

Experienced professional with several years overseeing complex network installations, upgrades and security enforcement. Talented at leading critical system design, rollout and performance monitoring to achieve necessary thresholds. Detail-oriented approach to collaborating on interface specifications and protocols to meet access and informational demand. Provided crucial contributions to evaluation, maintenance and training supervision.

Overview

12
12
years of professional experience

Work History

IT and System Administraor

Marshall Islands Judiciary
Majuro
12.2022 - Current
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Provided company users with tech support for IT problems and account maintenance.
  • Created content management systems to manage websites efficiently.
  • Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
  • Monitored system performance to ensure availability of all services and systems to authorized users.
  • Provided technical support for local area networks, wide area networks and Internet connections.

IT & Logistics Officer

Office of Commerce Investment & Tourism
Majuro
01.2019 - 12.2022
  • Developed and implemented media strategies to promote company's products and services.
  • Created, edited, and published content for social media channels.
  • Monitored competitors' activities on social media platforms.
  • Analyzed website traffic metrics to optimize campaigns.
  • Managed relationships with influencers and bloggers.
  • Provided feedback on creative projects for marketing campaigns.
  • Identified, diagnosed, and resolved network problems.
  • Monitored the performance of the network to ensure optimal levels of service.
  • Performed regular maintenance tasks to keep the network running smoothly.

Information Technician IP/ IT Manager

Minister of Culture & Internal Affairs
Majuro
01.2016 - 08.2018
  • Installed, configured, and tested computer hardware, software, systems, networks, printers and scanners.
  • Provided technical support to staff for all IT related queries and incidents.
  • Monitored server performance and implemented security measures in order to maintain system integrity.
  • Managed the installation of new software applications as requested by users.
  • Created detailed user accounts within Active Directory ensuring proper access control was applied to each account.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Performed variety of clerical and administrative duties pertaining to on-site support.

Information Technology Specialist

National Telecommunication Authority
Majuro
01.2013 - 12.2016
  • Provided technical support to users with hardware and software issues.
  • Supported IT department by providing basic tech support to students and staff.
  • Provided company users with tech support for IT problems and account maintenance.
  • Provided technical support for existing applications, troubleshooting problems and resolving issues in a timely manner.
  • Provided technical support on asset design, installation, testing, operation, and maintenance activities.
  • Provided technical support for reporters in the field as needed.
  • Provided technical support to other departments regarding product specifications and testing requirements.
  • Provided technical support for troubleshooting complex integration issues related to different applications.
  • Provided technical support to clients with network-related issues.

Education

Associate of Arts - Liberal Arts And Computer Sciences

College of The Marshall Islands
Majuro
05-2011

CISCO CCNA 1 And 2 Certificate - Computer Networking

University of The South Pacific
RMI
10-2012

Skills

Analytical and Troubleshooting Expertise: Strong ability to analyze, diagnose, and resolve technical issues across various IT environments, enhancing system performance and user satisfaction

Web Development and Management: Proficient in building, designing, and maintaining websites, with skills in web design, publishing, and programming

IT Hardware and Software Proficiency: Expertise in computer installation, software configuration, virus removal, and troubleshooting hardware components, including switches, routers, and other core devices

Microsoft Office and Software Skills: Proficient in Microsoft Office applications, including Word, PowerPoint, and Excel, with the ability to prioritize tasks and work efficiently

Technical Support and End-User Training: Experienced in providing support and training to business clients, addressing technical inquiries via phone, email, and in-person, and guiding end-users in computer literacy

System Administration and Network Management: Capable of managing various operating systems, configuring wireless devices, and maintaining network infrastructure to ensure smooth operations

Communication and Teamwork: Excellent communication, presentation, and interpersonal skills, with the ability to work independently or as part of a team, supervise others, and correct operational errors

Bilingual Capability: Fluent in English and Marshallese, enhancing communication with diverse clients and colleagues

Hobbies

• Enjoy camping, fishing, and spending quality time with friends and family.

• Passionate about online research and continuously learning new things to stay updated with the latest trends and knowledge.

Timeline

IT and System Administraor

Marshall Islands Judiciary
12.2022 - Current

IT & Logistics Officer

Office of Commerce Investment & Tourism
01.2019 - 12.2022

Information Technician IP/ IT Manager

Minister of Culture & Internal Affairs
01.2016 - 08.2018

Information Technology Specialist

National Telecommunication Authority
01.2013 - 12.2016

Associate of Arts - Liberal Arts And Computer Sciences

College of The Marshall Islands

CISCO CCNA 1 And 2 Certificate - Computer Networking

University of The South Pacific
BOBBY ANDREW