Calida Mascarenhas
Borivali West
Summary
MBA in Banking and Finance Management, currently working as a Universal Banker at HSBC Bank. Developed strong skills in fast-paced financial environment, focusing on customer service and financial transactions. Consistently implemented effective solutions to enhance customer satisfaction and operational efficiency. Seeking to transition into new field where these skills can be effectively utilized.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Universal Banker
HSBC Bank
04.2024 - Current
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Supported branch operations, ensuring compliance with all regulations as well as bank policies.
Customer Care Executive
HDFC Sales Pvt LTD
04.2021 - 04.2024
- Managing end to end home loan operations like disbursement, accounting queries, loan pre-payment and closure
- Helping expand the business by targeting new growth opportunities and maximizing profitability and efficiency of our products
- Analyzing, understanding and implementing banking guidelines, regulations and laws to help ensure compliance with the regulations
- Resolving customer complaints and ensuring customer satisfaction
- Identifying and escalating complex issues to the appropriate department or supervisor
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
Assistant Accountant
Comtech Telesolutions Pvt Ltd
09.2017 - 03.2019
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Reviewed general ledger entries and assessed accuracy.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
Education
CERTIFIED CREDIT PROFESSIONAL -
Indian Institute of Banking And Finance
Mumbai03.2025
MBA - Banking and Finance Management
NMIMS Global
Mumbai01.2024
Post-Graduate Diploma - Financial Management
Mumbai University
Mumbai01.2020
Skills
- Branch operations
- Credit analysis
- Problem Solving and Analytical Skills
- Strong Communication Skills
- Time Management
- Multi Tasking
Certification
Certificate Exam of Corporate Agents (Specified Person - Composite) from Insurance Institute of India
Languages
English
Hindi
Marathi
Timeline
Universal Banker
HSBC Bank
04.2024 - Current
Customer Care Executive
HDFC Sales Pvt LTD
04.2021 - 04.2024
Assistant Accountant
Comtech Telesolutions Pvt Ltd
09.2017 - 03.2019
CERTIFIED CREDIT PROFESSIONAL -
Indian Institute of Banking And Finance
Certificate Exam of Corporate Agents (Specified Person - Composite) from Insurance Institute of India
MBA - Banking and Finance Management
NMIMS Global
Post-Graduate Diploma - Financial Management
Mumbai University
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