CHAITANYA VISHE
WARRANTY ANALYST
Thane
Summary
Over 5 years of work Experience. At Accenture Solutions Private, I spearheaded a team in enhancing warranty claim processing efficiency by 40%, leveraging expertise in MS Excel, PowerBI and exceptional problem-solving skills. My role in automating processes and improving cross-functional collaboration significantly boosted productivity and compliance, showcasing ability to lead and innovate in challenging environments. Seeking for new opportunities in industries where I can utilize my skills and abilities for the growth of organization and build professional career.
Overview
5
5
years of professional experience
Work History
Warranty Analyst
Accenture Solutions Private
12.2019 - Current
- Reviewed technical documents such as repair manuals or part catalogs to verify eligibility of specific components under manufacturer''s warranties.
- Created training materials for new joiners on warranty policies and procedures, improving overall team knowledge and performance.
- Audited completed warranty claims to ensure accuracy, compliance, and proper documentation.
- Collaborated with cross-functional teams to evaluate and analyze warranty data, identifying trends and areas for improvement.
- Identified root causes of recurring product failures, working with engineering teams to implement corrective actions.
- Implemented a system for tracking open claims more effectively, thereby reducing backlog and improving response times.
- Served as point of contact between Onshore and offshore for specific markets during the investigation of complex or high-value claims.
- Reduced warranty claim processing time by implementing new software tools and procedures.
- Provided guidance on how to properly handle common issues arising from warranties including disputes over coverage or denied claims.
- Streamlined warranty processing for faster resolution times and increased efficiency.
- Coordinated with Onshore department to review and update warranty policies as needed, ensuring compliance with industry regulations.
- Providing ideas related to work which help in Automation process.
- Improved productivity by 40% through implementation of claim processing system.
- Assisting IT team as well as client technical team for resolutions related to issues, difficulties generated in client portals.
- Managing offshore market team, helping team member with daily difficulties, productivity, priorities etc.
Education
Master of Science - Mechanical Engineering
University of Texas
Arlington, Texas 04.2001 -
Bachelor of Science - Mechanical Engineering
University of Mumbai
Mumbai, India 04.2001 -
Skills
MS Office
Claims Investigation
Computer Skills
Teamwork and Collaboration
Problem-Solving
Time Management
Team Leadership
Problem-solving abilities
Excellent Communication
PowerBI
AutoCAD
Ansys Workbench
Catia
Python
Timeline
Warranty Analyst
Accenture Solutions Private
12.2019 - Current
Master of Science - Mechanical Engineering
University of Texas
04.2001 -
Bachelor of Science - Mechanical Engineering
University of Mumbai
04.2001 -
Similar Profiles
Nikita JaiswalNikita Jaiswal
Senior Test Analyst at Accenture Solutions PrivateSenior Test Analyst at Accenture Solutions Private
Rahul KumarRahul Kumar
Customer Support Specialist at Accenture Solutions PrivateCustomer Support Specialist at Accenture Solutions Private
Sruthi UnnikrishnanSruthi Unnikrishnan
Identity And Access Management at Accenture Solutions PrivateIdentity And Access Management at Accenture Solutions Private
Sharmistha MoreSharmistha More
Procure to Pay Associate at Accenture Solutions PrivateProcure to Pay Associate at Accenture Solutions Private
Parikshit ParabParikshit Parab
Techno Functional Senior Talent Acquisition at Kale Logistics SolutionsTechno Functional Senior Talent Acquisition at Kale Logistics Solutions