Chandni Khullar
Hospitality and Wellness manager
Mumbai
Summary
Warm and approachable hospitality professional with a proven track record in enhancing guest satisfaction and delivering exceptional service experiences. Backed by extensive experience in the wellness and luxury service industries, I specialize in creating inviting environments that foster guest loyalty and drive revenue growth through innovative strategies. Passionate about making every interaction meaningful, I bring strong relationship-building skills and a commitment to service excellence to every team I join.
Overview
12
12
years of professional experience
Work History
Director & Co-Owner
Snug Space
01.2023 - Current
- Collaborate closely with my mother on the home linen project, overseeing operations and strategic direction.
Manager – Spa & Wellness
The Westin Powai, Mumbai
11.2023 - 02.2024
- Led a team of over 30 professionals, significantly enhancing service efficiency and attaining guest satisfaction ratings across wellness points.
- Championed the implementation of Book4Time software, resulting in a 25% reduction in scheduling errors and improved booking accuracy.
- Initiated a multi-property wellness activation program, leading to a increase in guest participation in spa services.
- Worked closely with marketing to execute targeted campaigns, achieving a 20% boost in monthly bookings.
Manager – Wellness & Membership Sales
The St. Regis, Mumbai
02.2022 - 11.2022
- Achieved a 25% increase in monthly spa revenue through effective upselling, strategic partnerships, and targeted promotions.
- Streamlined operating costs by 20% through renegotiated vendor contracts and thorough inventory overhauls.
- Implemented Book4Time to refine operations and enhance service personalisation.
- Fortified membership retention by 30% through collaborative events, guest profiling, and loyalty outreach initiatives.
Center Head
Geetanjali Salon
09.2021 - 01.2022
- Revamped team schedules, leading to a 20% reduction in monthly overtime costs without compromising service quality.
- Formulated and instituted staff cross-training programmes, enhancing team versatility and cutting client wait times.
- Established and tracked monthly sales targets, consistently surpassing revenue expectations by 15%.
- Provided expert technical consultations and devised upselling strategies to elevate product sales.
Assistant Manager Salon
Taj Lands End (IHCL), Mumbai
05.2019 - 02.2021
- Accelerated salon revenue by 25% through the introduction of luxury service additions and strategic rebranding initiatives.
- Engineered the implementation of Zenoti software to streamline bookings, reducing client wait times by 30%.
- Led a team of over 15 stylists, enhancing customer satisfaction scores through continuous training programmes.
- Executed innovative promotions and forged business partnerships, driving client acquisition and fostering loyalty.
Assistant Manager
Enrich Salons
11.2016 - 03.2019
- Managed daily salon operations, ensuring adherence to high hygiene and safety standards across all locations.
- Conducted stock audits to ensure 100% compliance with Standard Operating Procedures (SOPs) and minimise discrepancies.
- Cultivated a professional and motivating work environment, leading to improved customer service ratings.
- Monitored costs to enhance profitability through operational efficiency initiatives.
Senior Executive – Client Servicing
Dreamzkraft
03.2014 - 10.2016
- Oversaw end-to-end client servicing for luxury weddings, guaranteeing flawless execution within stringent deadlines.
- Coordinated effectively with vendors and internal teams to conceptualise décor concepts and manage logistics.
- Established strong rapport with clients, resulting in high satisfaction ratings and repeat business opportunities.
Education
Post Graduate Diploma - Marketing Management
Prin. L.N. Welingkar Institute of Management
Mumbai, MH01.2014
Diploma - Wedding Planning
The Wedding Academy, EMDI
Mumbai, MH01.2014
Bachelor of Commerce - undefined
Symbiosis College of Arts & Commerce
Pune, MH01.2012
AISSCE (XII) - Commerce
International Public School
Bhopal, MP01.2009
AISSE (X) - undefined
M.L.S Bal Vidya Mandir
Nainital, UK01.2007
Skills
- Quality Assurance
- SOP Compliance
- Health & Safety Standards
- CRM & Guest Relations
- Operational Audits
- Book4Time software
- Zenoti software
Timeline
Manager – Spa & Wellness
The Westin Powai, Mumbai
11.2023 - 02.2024
Director & Co-Owner
Snug Space
01.2023 - Current
Manager – Wellness & Membership Sales
The St. Regis, Mumbai
02.2022 - 11.2022
Center Head
Geetanjali Salon
09.2021 - 01.2022
Assistant Manager Salon
Taj Lands End (IHCL), Mumbai
05.2019 - 02.2021
Assistant Manager
Enrich Salons
11.2016 - 03.2019
Senior Executive – Client Servicing
Dreamzkraft
03.2014 - 10.2016
Diploma - Wedding Planning
The Wedding Academy, EMDI
Bachelor of Commerce - undefined
Symbiosis College of Arts & Commerce
AISSCE (XII) - Commerce
International Public School
AISSE (X) - undefined
M.L.S Bal Vidya Mandir
Post Graduate Diploma - Marketing Management
Prin. L.N. Welingkar Institute of Management