CHARLES FRANCO
Chennai
Summary
Results-oriented product management leader with 14+ years of experience in B2B, B2C, and SaaS. Expertise in product strategy, Agile methodologies, and user experience design, with a proven track record of leading cross-functional teams to deliver innovative products that drive customer satisfaction and revenue growth. Adept at leveraging data-driven decision-making and market insights to create scalable and impactful solutions.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Product Manager IV / Principal Product Manager
RealPage
02.2022 - 09.2024
- Directed AI-driven projects, including an omnichannel strategy and AI-powered chatbots with advanced response capabilities, improving customer support and engagement.
- Led a cross-functional team of Product managers & BA's, engineering, design, and marketing to deliver high-quality products on schedule.
- Enhanced UI/UX by directing user research, conducting usability tests, and collaborating with designers to deliver a 25% increase in customer satisfaction.
- Implemented Agile practices, including sprint planning and retrospectives, improving team velocity by 30%.
- Secured $14M in deals by aligning roadmaps with market trends and customer needs.
- Achieved $1.5M annual revenue growth through optimized product lifecycle processes.
- Directed AI-driven projects, including an omnichannel strategy and AI-powered chatbots with advanced response capabilities, improving customer support and engagement.
Senior Product Manager
Sabre Travel Technologies
01.2014 - 02.2022
- Managed and scaled SaaS products, including SynXis Content Management and Hotel RFP, driving customer growth and satisfaction.
- Directed a $4.5M critical integration project, successfully delivering it within six weeks by re-aligning priorities and team workflows.
- Supported a customer base of 2,600 travel buyers, including corporations and agencies, with high-quality service and targeted offerings.
- Boosted revenue by 22% by implementing multi-year, auto-renewing agreements, creating steady revenue growth.
- Spearheaded UX enhancements with 100+ wireframes and mockups, informed by six usability studies, improving adoption rates.
- Authored comprehensive BRDs and defined over 100 new features to meet business objectives.
Project Lead
Photon Infotech
02.2009 - 12.2013
- Directed multi-disciplinary teams in delivering client-focused creative and technical projects, achieving a 20% improvement in development efficiency.
- Strengthened team collaboration by introducing training programs on Agile methodologies and innovative industry practices.
- Improved user experience by overseeing design revisions and gathering customer feedback to refine product usability.
Subject Matter Expert
Sutherland Global Services
10.2006 - 10.2008
- Led a high-performing support team, achieving a 95% customer satisfaction rating, and earned the “Best Employee” award for exceptional service and leadership.
- Enhanced team productivity by leading specialized training sessions on innovative industry practices
Education
Master of Science - Physics
St. Joseph College
Trichy04.2004
Skills
- Product Management: Roadmap Planning, Lifecycle Management, Feature Prioritization
- Leadership: Cross-Functional Team Management, Stakeholder Communication, Mentoring
- Agile & Lean Practices: Sprint Planning, Retrospectives, Backlog Management
- UI/UX: User Research, Wireframing, Usability Testing, Design Thinking
- Go-to-Market Strategy: Product Launches, Competitive Analysis, KPI Tracking
- Technical Expertise: SaaS Platforms, API Integration, Data Privacy Compliance (GDPR, HIPAA)
Certification
- CSPO - Certified Scrum Product owner
- API Product Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Manager IV / Principal Product Manager
RealPage
02.2022 - 09.2024
Senior Product Manager
Sabre Travel Technologies
01.2014 - 02.2022
Project Lead
Photon Infotech
02.2009 - 12.2013
Subject Matter Expert
Sutherland Global Services
10.2006 - 10.2008
Master of Science - Physics
St. Joseph College
Awards
- Recipient of the RealStar Award for the successful implementation of an AI-powered chatbots.
- Nominated for Best Employee of the Year for leading the successful launch of a new Consortia platform, delivering significant business value.
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