CHARUSHEELA KHAIRE
Pune
Summary
I working with the INFOSYS with the Bank of Montreal project. Professional with highly energetic outgoing and details oriented nature. Handles multiple responsibilities simultaneously while proving exceptional customer service
Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Overview
15
15
years of professional experience
Work History
Customer Service Assistant Manager
IDFC First Bank Ltd
Pune
2023.07 - Current
- Addressed customer queries through walk-in and branch emails, ensuring timely responses
- Resolved all complaints and queries at the branch level.
- Educate to customers for digital activities
- Executed cross-sales initiatives for personal loans, savings accounts, credit cards, secured cards, TW loans, car loans, home loans, and loans against property
- Developed and implemented retention strategies for personal loans, home loans, and loan against property products
- Disbursement of Cross sales PL loan
- Executed month-end closing activities
Customer Service Executive
Hinduja Global Services
2022.02 - 2023.07
- Resolved complaints and queries at branch level, enhancing customer satisfaction
- Attending customer queries through walk-in & branch mails
- Educated customers on digital services.
- Executed cross sales of personal loans, saving accounts, credit cards, secure cards, TW loans, car loans, home loans, and LAP loans, contributing to branch revenue
- Maintained ROI for PL, HL, and LAP products through effective customer retention strategies
- Provide a service within in TAT, Preparing Branch MIS
- Worked at IDFC First Bank Ltd, providing customer service and support.
Account Manager
BSJ Group Pune
Pune
2018.10 - 2022.02
- Developed and implemented systems for collecting, analyzing, verifying, and reporting financial information, while managing accounting staff to maintain financial integrity.
- Collaborated with management on major capital projects, providing financial support for negotiations, cost control, and reporting.
- Monitoring and analyzing accounting data and produce financial reports or statements.
- Working with finance management to ensure improvements in internal processes, procedures and controls and in particular balance sheet reconciliations.
- Establishing and enforcing proper accounting methods, policies and principles.
- nManaging and overseeing the daily operations of the accounting department.
- Work closely with the CEO and OWNER to ensure Annual Audit is managed within agreed deadlines.
- Bal
Agency Manager
Aditya Birla Capital Services
Nasik
2016.12 - 2018.09
- Setting and meeting monthly targets.
- Identified weaknesses and developed improvement plans to enhance team performance.
- Recruiting, screening, and training new agents.
- Liaised with clients to enhance service quality and product delivery.
- Establishing strong relationships with staff and clients.
- Analyzing performance and drawing up action plans.
- Researched industry and market trends to inform business improvement strategies.
- (Birla Sun Life Insurance company ltd.)
Administration Manager
Dhanvantari College of Engineering
2015.04 - 2015.11
- Approve job postings, hire, interview and onboard new teachers and additional staff members as they join the team.
- Created, reviewed, and modified school budget and resources monthly while seeking supplemental funding opportunities and grants at local, state, and federal levels.
- Draft, proofread and submit all financial reports according to latest deadlines.
- Assisted in yearly accreditation process by reviewing and submitting reports, grants, and contracts to state licensing boards.
- Work with teachers and necessary staff to establish and uphold curriculum, school mission statement/culture and performance goals and standards.
- Meet with parents and work with teachers during scheduled conferences to review school policies, educational activities/events and student performance while offering information on upcoming changes to curriculum, programs and the like.
- Reviewed and observed teaching methods and learning materials to identify improvements ensuring compliance with local, state, and federal requirements.
Administration Manager
Crysatl Food Products
2013.05 - 2015.03
- Streamlined sales processes by optimizing pricing, contracts, and payment methods.
- Achieved monthly sales targets through strategic planning and execution.
- Promoted new products and special deals to enhance customer engagement.
- Advised customers on delivery schedules and after-sales service to ensure satisfaction.
- Recording orders and sending details to the sales office.
- Provided insights on sales trends to improve marketing strategies.
- Ensured quality of customer service through oversight of team performance and standards.
- The appropriateness of choices of inventory, and managing the finances in our small organization.
- Took direct responsibility for all aspects of supply chain management.
Process Executive & Senior Process Executive
Infosys
2011.04 - 2013.04
- Provided exceptional customer support, effectively communicating and assisting onsite client.
- Maintained high quality standards for on-site client interactions and issue resolutions.
- Deliver high quality and timely resolutions to problems.
- Executed garnishment calls, ensuring adherence to compliance regulations.
- Solved queries of US customers through emails and phone conversations.
- Conducted problem research and testing.
- Initiate follow-up to other service areas when appropriate.
Education
MBA - FINANCE
PRAVARA CENTRE FOR MANAGEMENT RESEARCH & DEVELOPME
PUNE2010-07
B.COM -
C.D.JAIN COLLEGE
SHRIRAMPUR2008-06
12TH - COMMERCE
C.D.JAIN COLLEGE
SHRIRAMPUR2005-06
10TH -
B.R.K.K.V SCHOOL
SHRIRAMPUR2003-06
Skills
- Customer relationship management
- Customer Insights
- Sales Reporting
- Decision Making
- Management skills
- Problem Solving
- Adaptability
- Teamwork Skills
- Conflict Resolution
- Active Listening
- Public Speaking
- Branch operations management
Hobbies and Interests
- Cooking
- Meditation
- Listening music
Personal Information
- Date of Birth: 04/15/88
- Marital Status: Married
Timeline
Customer Service Assistant Manager
IDFC First Bank Ltd
2023.07 - Current
Customer Service Executive
Hinduja Global Services
2022.02 - 2023.07
Account Manager
BSJ Group Pune
2018.10 - 2022.02
Agency Manager
Aditya Birla Capital Services
2016.12 - 2018.09
Administration Manager
Dhanvantari College of Engineering
2015.04 - 2015.11
Administration Manager
Crysatl Food Products
2013.05 - 2015.03
Process Executive & Senior Process Executive
Infosys
2011.04 - 2013.04
MBA - FINANCE
PRAVARA CENTRE FOR MANAGEMENT RESEARCH & DEVELOPME
B.COM -
C.D.JAIN COLLEGE
12TH - COMMERCE
C.D.JAIN COLLEGE
10TH -
B.R.K.K.V SCHOOL