Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHETAN MAHAJAN

Quality Auditing Analyst
Mumbai,maharastra

Summary

Experienced with quality assessment and assurance methodologies, ensuring top-notch product standards. Utilizes analytical skills and attention to detail to identify and resolve issues efficiently. Track record of maintaining high quality benchmarks through continuous process improvement and teamwork.

Overview

11
11
years of professional experience

Work History

Quality Analyst - (Product Data Operations - AI Process - Pilot Deal)

Accenture
09.2023 - 12.2024
  • Weekly calibrations with client, audit of audits, daily feedbacks
  • Share insights and areas for process improvement
  • Trend analysis and stats sharing with daily reporting
  • Working on weekly business review slides
  • Analyzed quality and performance data to support operational decision-making.

Quality Analyst - (Product Data Operations - Ecommerce - Pilot Deal)

Accenture
12.2021 - 08.2023
  • Quality Assurance
  • Process improvement
  • Mentoring QA's and certifying as per business requirements
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.

Quality Analyst - (Community Operations)

Accenture
11.2019 - 12.2021
  • Connecting QA's from different locations across worldwide
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
  • Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.

Transaction Processing Associate - (Community Operations)

Accenture
01.2016 - 11.2019
  • Content Moderator for US market
  • Maintain the moderation guidelines and policies and ensure they are up to date
  • Regularly feedback insights gained from community moderation to the team lead
  • Stay abreast on the news and events happening worldwide which might impact the queue volume and trends

Customer Service Associate

WNS Global Services
10.2013 - 08.2015
  • Regularly following up with the customer regarding their query until its resolved to their fullest satisfaction
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Liaising with other departments to resolve the query at the earliest
  • Maintained a high level of product knowledge, providing accurate information to customers.

Education

The Securities Trade Lifecycle:Front Middle&BackOffice-Udemy
Mumbai
08-2025

Six Sigma Green Belt -

Benchmark
Mumbai, MH
01.2025

Excel For Data Analysis And Reporting — Udemy
Mumbai
03-2025

Data Analyst -

Simplilearn
Mumbai, MH
01.2024

Bachelor of management studies - undefined

Mumbai University
Mumbai, MH
01.2012

Skills

  • Goal oriented

  • Lean six sigma

  • Quality improvement

  • Data Analysis

  • Goal oriented

Timeline

Quality Analyst - (Product Data Operations - AI Process - Pilot Deal)

Accenture
09.2023 - 12.2024

Quality Analyst - (Product Data Operations - Ecommerce - Pilot Deal)

Accenture
12.2021 - 08.2023

Quality Analyst - (Community Operations)

Accenture
11.2019 - 12.2021

Transaction Processing Associate - (Community Operations)

Accenture
01.2016 - 11.2019

Customer Service Associate

WNS Global Services
10.2013 - 08.2015

Bachelor of management studies - undefined

Mumbai University

The Securities Trade Lifecycle:Front Middle&BackOffice-Udemy

Six Sigma Green Belt -

Benchmark

Excel For Data Analysis And Reporting — Udemy

Data Analyst -

Simplilearn
CHETAN MAHAJANQuality Auditing Analyst