CHETAN SANGEWAR

1. Own each guest interaction, follow up on the experience and offer seamless execution of premium services.

2. Liaison between all hotel and marine department, Proactively anticipating needs and expectations.

3. Effectively communicate with guest and crew. paying keen attention to details.

4. Held fully accountable and responsible for quality of guest's experience.

5. Perform emergency duties as per the station bill.

1. Vigilance and Surveillance

2. Gangway operation and set up

3. Pre operational checks and maintenance of security equipment

4. Control theft and pilferage of company property

5. Access control of the vessel

• Recorded incident reports with detailed accounts of occurrences.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Analyzed and investigated incidents alongside functional management and security supervisors.
• Developed and implemented strategies to prevent and respond to security incidents.

1. Vigilance and Surveillance

2. Access control of aircraft and security restricted areas

3. Ensuring passengers and aircraft's safety and security during boarding and deplaning, Handling luggage, cargo and Ramp Operations

1. Manage telephonic sales: Engage with potential clients over the phone to offer financial products and services, aiming to meet sales targets and increase revenue.

2. Client relationship management (CRM): Use CRM tools to track client interactions, manage client portfolios, and ensure a high level of customer satisfaction.

3. Cross-sell and upsell: Identify opportunities for cross-selling and upselling financial products, maximizing revenue from existing clients.

4.Lead generation and qualification: Identify and reach out to potential clients, qualify leads, and nurture relationships to drive sales conversion.