Chetan Waghule
Pune
Summary
Cloud Support Engineer (Cloud & Infra Engineer) with extensive hands-on experience at Birlasoft Ltd (Client Site - Dentsu.LTD), specializing in Microsoft Azure, Active Directory administration, and cloud infrastructure support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr Cloud & Infra Engineer
Birlasoft Ltd
Pune
03.2023 - Current
- Managing user identities, groups, and devices through comprehensive identity lifecycle administration across Microsoft Entra ID and Okta
- Managed and administered Microsoft Intune Admin Center, overseeing device compliance, configuration profiles, application deployment, Conditional Access policies, and security baselines to ensure seamless and secure endpoint management across the organization.
- Manage and monitor Azure resources, ensuring high availability and performance & Respond to escalated service requests and resolve critical incidents with minimal downtime.
- Deployed, configured, and managed Azure Virtual Machines (VMs) for development, production, and testing environments, ensuring optimal performance and availability.
- Managed Azure Active Directory (AAD) for user authentication, Single Sign-On (SSO), and role-based access control (RBAC).
- Use Azure diagnostics tools (e.g., Azure Monitor, Azure Log Analytics, Azure Service Health) to identify the root cause of issues and provide resolutions.
- Configure & manage IaaS solution On azure.
- Implementation and support for Networking, Databases, Software, and Servers in the Cloud infrastructure.
- Manage Azure Platform & Infrastructure (Compute, Storage, Network & Security).
- CMDB-driven IT asset lifecycle management, including provisioning/deprovisioning, audits, accuracy maintenance, issue mitigation, and governance.
Technical Support Engineer
Tata Consultancy Services
01.2020 - 03.2023
- Create, modify, and deactivate user accounts, manage group policies, and ensure proper permissions for user access.
- Assist with password resets and troubleshooting login issues for users.
- Managing authentication methods, such as multi-factor authentication (MFA).
- Set up and troubleshoot email accounts (e.g., Outlook, Microsoft Exchange, Office 365) and other collaboration tools.
- Ensure that all desktop systems comply with the organization's security policies, including encryption, antivirus software, and firewalls.
- Troubleshoot software crashes, and network-related issues & Configured hardware, devices, and software to set up work stations for employees.
- Ensure that user data is regularly backed up and can be restored when necessary.
- Working with ServiceNow to raise incidents and service requests for end-user support within SLA timelines.
Education
Master of Science - Physics
Savitribai Phule Pune University
Pune, India10-2020
Bachelor of Science -
Shri Shiv Chhatrapati College Junnar Pune -412401
Junnar, India07-2018
Skills
- Software Systems & Platform Implementation
- Monitoring and Optimization
- Active directory administration
- Azure IAAS, PAAS & SAAS services
- Cloud Security
- Intune Device enrollment and provisioning (Windows, Android, iOS/iPadOS)
- Managing MDM/MAM policies
- Managing microsoft Entra ID and OKTA
- Security and Compliance
- Network & Infrastructure Management
- Remote services
- Mac Support
- O365 Support
- CMDB-based IT asset tracking & lifecycle management
- CMDB audits & asset accuracy maintenance
- Enroll and provision Windows, Android, iOS/iPadOSdevices via Intune (Company Portal, Windows & Apple Mobile devices)
Personal Details
Language: English, Hindi, Marathi
DOB: 15th May 1997
Certification
• Microsoft Certified: (AZ-500) Azure Security Engineer Associate
• Microsoft Certified: (AZ-104) Azure Administrator Associate
• AZ-900 (Azure Fundamentals)
• Google IT Support Professional Certificate May 2024
• CCNA from Imediata Pune 2023
• Microsoft Certified: (AZ-104) Azure Administrator Associate
• AZ-900 (Azure Fundamentals)
• Google IT Support Professional Certificate May 2024
• CCNA from Imediata Pune 2023
Declaration
I hereby declare that all the information provided in this resume is true, correct, and complete to the best of my knowledge. I take full responsibility for the accuracy of the details shared.
Chetan Waghule
Timeline
Sr Cloud & Infra Engineer
Birlasoft Ltd
03.2023 - Current
Technical Support Engineer
Tata Consultancy Services
01.2020 - 03.2023
Master of Science - Physics
Savitribai Phule Pune University
Bachelor of Science -
Shri Shiv Chhatrapati College Junnar Pune -412401