Chintan Desai

Experienced Supply Chain & Logistics Leader with a B.Com degree and 21 years of progressive experience across Operations Management, Supply Chain, Business Development, and Client Relationship Management. Currently serving as the Supply Chain & Logistics Head at Kisna Diamond & Gold Jewellery in Mumbai & Surat. Strategic leader known for optimizing complex supply chains to achieve seamless operations, drive market expansion, and enhance client satisfaction. Core competencies include: - Product & Market Expertise: Acquiring in-depth product knowledge, identifying target markets, and developing strategies to strengthen brand presence. - Client-Centric Approach: Fostering strong client relationships, ensuring service excellence, and driving business growth through client satisfaction. - Operational Excellence: Managing daily operations through coordinated efforts with internal and external teams, optimizing workflows for efficiency. - Cost & Process Optimization: Committed to reducing operational costs and implementing process improvements that boost productivity and streamline logistics. - Leadership & Collaboration: Effective communicator and strong leader, dedicated to building high-performing teams and promoting a collaborative work culture.

• Gujarati
• English
• Hindi
• Marathi

• Date of Birth: 06/07/83
• Marital Status: Married

• Sequel Logistics Pvt Ltd, 10/01/14, Current, Asst. General Manager, Handling National domestic operation activities of Jewellery Exhibition which include tracking of all the clients pick and deliveries of inbound and outbound shipments., Handling 30 DA's in Zaveri Branch Office with 4 Shift in-charge & 1 CRM, 20 DA's in Andheri Branch Office with 4 Shift in-charge & 1 CRM, 15 DA's in Borivali Branch office with 2 Shift in-charge & 1 CRM and 10 DA's in BKC branch office with 2 Shift in-charge., Handling 4 branches in Mumbai & 1 branch in Surat and their Branch operation activities, daily tracking all the branches inbound and outbound shipments and vehicle tracking., Analyzing business potential and implementing plans to drive sales, supplementing turnover, and help marketing team to achieving desired targets., Achieved Highest Revenue of 10 Cr in a Designing & implementing marketing activities for enhancing brand visibility / coverage & reach., Building brand focus in conjunction with operational requirements., Mapping client's requirements & providing expert advisory services., Supervising customer service operations for rendering quality services; providing first line customer support by answering queries and resolving their issues, ensuring minimum TAT., Assessing feedback, evaluating & providing critical feedback on areas of improvements., Building and maintaining healthy business relations with high HNI clients, ensuring high customer satisfaction matrices, and thereby maintaining healthy relation with corporate clients., Assist in analyzing and providing inputs as it pertains to forecasting, revenue and key metrics.
• Lemuir Secure Logistics Pvt Ltd, 09/01/10, 10/01/14, Sr. Manager, Handling all India domestic activities like handling Exhibition Movement and All India domestic Movements., Handled 2 branches in Mumbai, 15 DA's across 2 branches handled for VAL shipments., Handling Import and Export of VAL shipments by AIR and done documentation of the shipments., Handled import and Export carting of VAL from Sachin SEEPZ to Mumbai Airport., Handling Vault operation with other Vault custodians to handle the Bank's Bullion., Resolved operational deficiencies for better customer service., Analyzing business potential and implementing plans to drive sales, supplementing turnover, and achieving desired targets., Building and maintaining healthy business relations with HNI clients, ensuring high customers satisfaction matrices, and thereby maintaining healthy relation with corporate clients., Assessing feedback, evaluating & providing critical feedback on areas of improvements.
• Bajaj Allianz Life Insurance, 09/01/08, 08/01/10, Manager, Handling a team of Assistant Sales Manager to generate business for the company., Mentoring the team and conducting regular training sessions to keep them updated about the Products and the market., Coordinating, Monitoring, and reviewing the sales effort of the team and keep up the motivation Level always to ensure achievement of set targets., Minimizing the attrition rate in the team & creating and sustaining a dynamic environment that Fosters development opportunities and motivates high performance amongst team members., Setting targets for the team and help them develop and achieve those targets.
• Kotak Mahindra Bank Ltd, 06/01/06, 08/01/08, Branch Sales Manager, Handling team of 12 Assistant managers to generate business for the company., Managing the marketing operations for promoting various Loan Products, Liabilities product and accountable for increasing sales growth., Driving marketing initiatives & coordinating with the telemarketing sales team to achieve goals. Initiating and developing relationships with target organizations for business development., Identifying prospective clients and generating business from the existing clientele to achieve targets., Understanding the financial as well as investment needs and objectives of HNI customers., Mapping client's requirements & providing expert advisory services., Supervising customer service operations for rendering quality services; providing first line customer support by answering queries and resolving their issues, ensuring minimum TAT.
• Development Credit Bank, 05/01/03, 06/01/06, Team Manager, Handling Liabilities products like Current a/c, saving a/c, Fixed Deposit and recurring deposit., Handling a team of Seven Sales Executive., Training them and helping in generating business from field activities, door to door activities and society activities., Setting targets for the team and help them develop and achieve those targets., Keeping a track of all the requirements of the client., Ensuring that the team targets are achieved on month-on-month basis., Ensure efficiency in process operation.

Project Management