Chintan Suthar
Senior Cluster Manager-RCU
Pune
Summary
Being a professional I want to rise at the highest level by sincerely working in my field and want to develop my hidden potentials, capabilities & skills to my utmost level. I am filled with high degree of motivation, enthusiasm and initiative along with interest that go beyond the areas of expertise.
Overview
14
14
years of professional experience
Work History
Senior Cluster Manager
Bajaj Finance Limited
10.2024 - Current
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
Cluster Manager
Bajaj Finance Limited
06.2022 - 10.2024
- Identified potential risks or issues related to business continuity early on through proactive monitoring measures allowing for swift resolutions before escalation occurred.
- Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
- Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
- Monitored facility managers and staff performance through quarterly review assessments.
Senior Area Manager
Bajaj Finance Limited
04.2021 - 06.2022
- Established strong relationships with key clients, driving customer satisfaction, and retention.
- Boosted team performance by implementing effective communication and collaboration strategies.
- Recognized and rewarded performance to motivate continued success.
- Led regional sales meetings to discuss progress, evaluate strategies, set goals collectively, increasing motivation levels significantly.
Area Manager
Bajaj Finance Limited
07.2019 - 04.2021
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Manager
Bajaj Finance Limited
11.2017 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Manager
Bajaj Finance Limited
03.2016 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
RCU Executive - Risk Containment Unit
Reliance Capital Ltd
06.2014 - Current
- Maintaining monthly MIS Reports/Reviews of Ahmedabad branch
- Managing RCU Agencies on regular basis.
- Managing Sampling Process on both Pre & Post Disbursal stages. (Auto, CV, CE, HL,LAP).
- Conducting joint PD with Credit & DSA visit with sales.
- Keep a close watch on the entire outsourced agencies like CPA, FI Agencies, etc.
- Pre & Post Properties (HL/LAP) & assets (Uc/Cv) verification.
- Training of internal and external agencies on fraud prevention
- Monitoring mystery shopping/Seeding on all products.
- Delinquent cases verification.
- Pre Empanelled Vendor & Employee Verification.
- Analysis on TAT, Delinquency, Fraud Trends, Non Starter, PDAV verifications, etc.
- Further investigation/interrogation in fraud probing activities and ensure to take appropriate action against the involvement proved.
- Skip Tracing & Recovery on Fraud cases.
- Awards
- Awarded as Best RHRS Staff- Credit West for the period Oct 2014- Mar 2015
Sampler & Supervisor
Simran management services Pvt Ltd
06.2012 - 06.2014
- Managing sampling activity in Home loan and Sme product (Indiabulls housing finance,Religare Finvest limited,Intec capital limited)
- Take care of Intec capital portfolio (Sme Loans), Sampling as well as reporting
Executive
SARC & Associates
06.2011 - 12.2011
- ITR Filing
- Audit activity (Company audit,Bank audit)
- Accounting activity
Education
B.Com. - Accountancy
Gujarat University
04.2011
H.S.C - Commerce
Shree J M Tanna High school
03.2008
Skills
Fraud Prevention
Fraud Detection
Investigation
Regulatory Compliance
Team Management
Timeline
Senior Cluster Manager
Bajaj Finance Limited
10.2024 - Current
Cluster Manager
Bajaj Finance Limited
06.2022 - 10.2024
Senior Area Manager
Bajaj Finance Limited
04.2021 - 06.2022
Area Manager
Bajaj Finance Limited
07.2019 - 04.2021
Manager
Bajaj Finance Limited
11.2017 - 07.2019
Assistant Manager
Bajaj Finance Limited
03.2016 - 11.2017
RCU Executive - Risk Containment Unit
Reliance Capital Ltd
06.2014 - Current
Sampler & Supervisor
Simran management services Pvt Ltd
06.2012 - 06.2014
Executive
SARC & Associates
06.2011 - 12.2011
H.S.C - Commerce
Shree J M Tanna High school
B.Com. - Accountancy
Gujarat University