Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHITRALI MAYEKAR

Director-Operations
Mumbai

Summary

To secure a challenging position in a reputable organisation to expand my learning, knowledge, and skills. Secure a responsible career opportunity to fully utilise my training and skills, while making a significant contribution to the success of the company.

Overview

3
3
Certifications

Work History

Operation Manager/Deputy Manager/Assistant Manager

Hansa Direct PVT LTD
  • Helped less experienced staff manage daily assignments
  • Implemented strict quality standards for consistent company representation across multiple channels
  • Maintained a positive, professional working environment to optimize staff & customer satisfaction
  • Supervised & delegated tasks to employees to meet key productivity targets
  • Helped senior management plan & carry out daily operations & meet key objectives
  • Generated strategic weekly key KPI targets, motivating & incentivizing staff to continue achieve & exceed the expectations.

Sr.Team leader

SERCO BPO LTD
  • Team Management - Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures
  • Performance Monitoring - Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets
  • Work Allocation - Assigning tasks, projects and client assignments based on each team member’s skill set and workload capabilities
  • Coaching and Training – To team Members, monitoring and training to enhance their skill set, product knowledge and customer service capabilities.

Customer service Associate

SPARSH BPO SERVICES LIMITED
  • Worked with HDFC LIFE INSURANCE (outbound)
  • Responsible to explain the concept to the customer, convincing and closing the sale
  • Confirming the appointments.

Customer Contract Executive

LAWKIM LIMITED
  • Worked with Tata Indicom
  • Telecom process (Out Bond –Selling Tata Instruments)
  • Reporting to the Project Team Leader, responsible for the day to day operations
  • Confirming the appointments
  • Customer feedback.

Director-Operations

Hansa Direct PVT LTD
- Current
  • Supervised staff from different departments to provide constructive feedback & recommendations for improvement
  • Executed policies and procedures to improve day-to-day operations
  • Selected & mentored senior staff, creating a successful leadership team
  • Monitored operations to keep processes aligned with targets and matching forecast
  • Developed successful strategies & policies, meeting organizational needs & implementing improvements
  • Payment collection from client
  • Managing budgets
  • Analysing productivity data and optimising staffing and production capacity
  • Opportunities for new business from current and prospective clients.

Education

Bachelor of Commerce -

K.J Somaiya college of Arts & Commerce, Mumbai

HSC-Commerce - undefined

Sarswati Education Society’s High School &Junior College, Thane

SSC - undefined

Bramhan Vidyalay School, Thane

Skills

Client delivery management

Result Oriented

People Management

Problem Solving

Leadership

Multitasking

Revenue Growth

Certification

PMP Certification

Timeline

Operation Manager/Deputy Manager/Assistant Manager

Hansa Direct PVT LTD

Sr.Team leader

SERCO BPO LTD

Customer service Associate

SPARSH BPO SERVICES LIMITED

Customer Contract Executive

LAWKIM LIMITED

Director-Operations

Hansa Direct PVT LTD
- Current

Bachelor of Commerce -

K.J Somaiya college of Arts & Commerce, Mumbai

HSC-Commerce - undefined

Sarswati Education Society’s High School &Junior College, Thane

SSC - undefined

Bramhan Vidyalay School, Thane

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