Christina Dcosta
Navi Mumbai
Summary
Dynamic professional with a proven track record at Azamara Cruises, excelling in event coordination and guest experience. Recognized for leadership and team development, I effectively enhance service offerings through vendor management and problem resolution. Committed to operational excellence, I foster collaborative teamwork and drive exceptional results in high-pressure environments.
Overview
1
1
Certificate
20
20
years of professional experience
Work History
Shore Excursion Assistant Manager/ Staff
Azamara Cruises
Miami
10.2023 - Current
- Deliver exceptional guest experiences by coordinating and facilitating shore excursions across diverse international ports.
- Planned and executed excursions, prioritizing safety and guest satisfaction.
- Reviewed guest feedback and excursion metrics to refine services and align offerings with customer preferences.
- Established and nurtured relationships with local vendors and tour operators to enhance excursion offerings.
- Recently promoted within the Shore Excursion team, currently in the pipeline for Assistant Shore Excursion Manager. reflecting strong leadership potential and operational excellence.
- Provide guidance and support to new team members, answering operational and customer-related questions.
- Assisted in training new employees to enhance team performance and customer satisfaction.
Instructor (Trainer)
Marine Loyd Institute
Navi Mumbai
01.2022 - 10.2023
- Delivered classroom instruction and practical guidance on safety, compliance, and seafaring standards.
- Guided seafarers in acquiring essential knowledge and skills for international maritime operations, fostering professional growth.
- Prepared trainees to meet certification requirements and safety regulations, ensuring compliance and operational readiness.
- Trained crew members for STCW courses affiliated with DG Shipping, enhancing their readiness for maritime operations.
Head lecturer
Fr. Agnels Institute
Navi Mumbai
06.2020 - 11.2022
- Delivered engaging lectures that fostered critical thinking and academic discussion.
- Enhanced classroom teaching through innovative and quality-focused methods.
- Developed diverse curricula that improved student learning outcomes and engagement.
- Planning, and executing lesson plans and instructional materials used in teaching diverse subjects.
- Mentored students through academic challenges and provided guidance on projects.
- Established positive relationships with students, parents, fellow teachers, and school administrators/staff.
- Organized and supervised extracurricular activities, enriching student engagement and school culture.
- Online and Offline Teaching Method consistently using MS Teams and MS Office.
Senior Sales Executive
Body Shop
Mumbai
03.2012 - 02.2020
- Cultivated and maintained strong relationships with major customers, driving consistent sales revenue.
- Identified and pursued potential prospects through cold-calling, networking, and customer referrals, expanding customer base.
- Oversaw execution of all sales administration and customer service activities, ensuring operational efficiency.
- Mentor and provide guidance to newly recruited Sales Representatives.
- Maintain accurate records of sales performance, customer accounts, and employee evaluations.
HR Consultant
Vanilla Beans Pvt Ltd
Navi Mumbai
05.2011 - 01.2012
- Coordinated placement services by scheduling interviews and managing client-candidate communication to streamline hiring process.
- Built and maintained client relationships to accurately identify and respond to staffing requirements.
- Ensured a smooth end-to-end hiring process by handling candidate queries and documentation.
- Interviewed and assessed candidates, shortlisting top talent for recruitment in the banking sector.
Teacher
Cama Montessori Institute
Mumbai
01.2010 - 11.2010
- Developed and implemented syllabus and examination papers to align with learning objectives.
- Facilitated exam preparation by providing tailored support and motivation to students.
- Monitored and documented student progress, maintaining accurate administrative records.
- Compiled performance reports for students to evaluate their academic progress. for students and presenting them to parents.
Internship
Spice Jet Airways
Delhi
08.2009 - 10.2009
- Processed reservations, coordinated passenger seating, and monitored cabin availability to ensure optimal flight readiness.
- Addressed passengers' complaints regarding ticketing and baggage handling with professionalism to enhance customer satisfaction.
- Provided passenger services and managed ground handling operations at the airport.
- Tagged checked baggage with passenger destinations to facilitate efficient handling and tracking.
Customer Care Officer
Convergys Australia
Thane
07.2006 - 11.2007
- Consistently achieved top performance, receiving the 'Best Customer Satisfaction Index' award.
- Delivered exceptional customer care in Local Access Resale (LAR) process, managing complex technical requirements across 12 systems to enhance customer satisfaction.
- Developed skills in culture and communication during training sessions. and product and system knowledge, ensuring consistent high-quality service delivery.
- Facilitated training sessions for a group of new hires, focusing on teamwork. as Batch Leader, fostering teamwork and mentoring new team members.
Education
Diploma in Aviation - Cabin Crew
Avalon Aviation Academy
03-2009
Bachelor of Arts (B.A) - Sociology and Education
Sophia College
Mumbai04-2006
S.S.C. -
Gloria Convent High School
Mumbai03-2004
H.S.C. -
Sophia College
Mumbai03-2003
Skills
- Event Coordination
- Guest Experience
- Vendor Management
- Problem Resolution
- Organizational management
- Leadership Skills
- Team Development
- Staff training
- Multitasking
- Collaborative teamwork
- Communication Skills
- Interpersonal Skills
- MS Office
Certification
- STCW Certificate, 11/2022, 11/2027
- US - C1D Visa, 04/2023, 04/2028
Timeline
Shore Excursion Assistant Manager/ Staff
Azamara Cruises
10.2023 - Current
Instructor (Trainer)
Marine Loyd Institute
01.2022 - 10.2023
Head lecturer
Fr. Agnels Institute
06.2020 - 11.2022
Senior Sales Executive
Body Shop
03.2012 - 02.2020
HR Consultant
Vanilla Beans Pvt Ltd
05.2011 - 01.2012
Teacher
Cama Montessori Institute
01.2010 - 11.2010
Internship
Spice Jet Airways
08.2009 - 10.2009
Customer Care Officer
Convergys Australia
07.2006 - 11.2007
Diploma in Aviation - Cabin Crew
Avalon Aviation Academy
Bachelor of Arts (B.A) - Sociology and Education
Sophia College
S.S.C. -
Gloria Convent High School
H.S.C. -
Sophia College
Languages
English, Fluent
Activities
- Active member of the organizing team, 01/2002, 02/2006, Volunteer Event Organizer – Coordinated community events and cultural activities, enhancing teamwork and event planning skills.
- Travel & Cultural Enthusiast, Explored diverse cultures and destinations, strengthening cross-cultural communication and adaptability.
- Sports & Fitness, Actively participate in team sports and fitness programs, promoting teamwork, discipline, and resilience.
- Professional Development, Attend workshops and webinars in hospitality, tourism, and customer service to enhance industry knowledge.
- Football Tournaments, Participated in interschool and intercollegiate Football Tournaments.
Hobbies and Interests
- Listening to Music
- Dancing
- Singing
- Travelling
Cdc
CDC NUMBER, 11/2022, 11/2032
Languages
English, Fluent
Activities
- Active member of the organizing team, 01/2002, 02/2006, Volunteer Event Organizer – Coordinated community events and cultural activities, enhancing teamwork and event planning skills.
- Travel & Cultural Enthusiast, Explored diverse cultures and destinations, strengthening cross-cultural communication and adaptability.
- Sports & Fitness, Actively participate in team sports and fitness programs, promoting teamwork, discipline, and resilience.
- Professional Development, Attend workshops and webinars in hospitality, tourism, and customer service to enhance industry knowledge.
- Football Tournaments, Participated in interschool and intercollegiate Football Tournaments.
Hobbies and Interests
- Listening to Music
- Dancing
- Singing
- Travelling