Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crena Gaikar

Mumbai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

18
18
years of professional experience
4
4
Languages

Work History

Relationship Manager

Design Ramp Techventure Pvt Ltd
12.2023 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Maintained knowledge on interior design products and provide service with good support.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Team Leader

FT Cash Finance Co.
01.2021 - 06.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Process Associate

Just Dail
01.2009 - 08.2020
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.

Caller Representative

Axis Bank
02.2007 - 12.2009
  • Actively listened to customers'' needs, tailoring responses accordingly to ensure their concerns were thoroughly addressed.
  • Contributed ideas during team meetings aimed at enhancing overall caller representative performance and service quality.
  • Maintained a professional demeanor at all times while interacting with customers, representing the company in a positive and respectful manner.
  • Managed customer complaints professionally, working towards satisfactory resolutions while adhering to company policies.

Education

No Degree - H.S.C

Sri. Kalgidhar Mission High School
Mumbai
04.2001 -

No Degree - S.S.C

Tolani College
Mumbai, India
04.2001 -

Skills

Relationship building

Customer relationships

Relationship management

Customer service

Timeline

Relationship Manager

Design Ramp Techventure Pvt Ltd
12.2023 - Current

Team Leader

FT Cash Finance Co.
01.2021 - 06.2023

Process Associate

Just Dail
01.2009 - 08.2020

Caller Representative

Axis Bank
02.2007 - 12.2009

No Degree - H.S.C

Sri. Kalgidhar Mission High School
04.2001 -

No Degree - S.S.C

Tolani College
04.2001 -

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Crena Gaikar