Ganesh Pasnur
Business Analyst
Pune
Summary
To pursue a challenging position in a creative environment and to utilize experience and skills in a way that is mutually beneficial to as well as employer.
Excellent people management and communication skills with ability to coordinate with cross-functional and technical verticals to accomplish team goals. Exhibits client facing skills and capability to articulate technical concepts to a variety of technical and non-technical audience.
Experience in the IT industry specializing in Manage Enterprise System various phases of Software life cycle as Techno Functional Business Analysis, Application Support and Maintenance. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Business Analyst
Wipro Ltd.
Hyderabad
05.2021 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Provided valuable insights into customer needs and preferences, enabling development of tailored product offerings.
- Experience on customer onboarding, REST API & IBM APIC.
- Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
- Hand-on Knowledge on XML/JSON /Technical Details (Public IP and public certificate, configuration/whitelisting/Consumption/API Tags /Values /Error codes)
- Optimized inventory management procedures, resulting in reduced waste and improved turnover rates.
- Create solutions based on requirements identified, create change management proposals, and work towards achieving organization's long-term goals.
- Implemented agile methodologies for project execution, increasing flexibility and adaptability within organization.
- Improved business processes by analyzing current practices and recommending optimization strategies
- Ensured compliance with industry regulations by conducting thorough risk assessments and implementing necessary controls
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
Application Support Engineer
Ivitesse Technologies
Pune
01.2019 - 05.2021
- Enhanced application performance by identifying and resolving technical issues in timely manner.
- Optimized system functionality with thorough testing and validation of application changes.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Assisted with integration of third-party applications into existing systems, enhancing overall functionality.
- Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
- Responsible for testing of set top boxes’ build, Play, iOS and Android applications thoroughly.
- Deploying IP channels, on-demand applications, and VOD contents through middleware tool like DMS (Device Management System) across all boxes on to server.
- Monitoring of OTT, IPTV, EPG, Replay, VOD, recording and testing of on demand apps like Amazon Prime, Rakuten and All4 at the
client side. - Worked on COLUMBUS project at client side (UK) from 6th Oct to 17th Mar 2021
- Optimized system functionality with thorough testing and validation of application changes
- Reduced downtime for clients by swiftly addressing and troubleshooting software defects and bugs
Desktop Support Engineer
Ixroa Global Service Pvt. Ltd.
Pune
09.2017 - 11.2019
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Contributed to development of disaster recovery plans designed to minimize business disruptions caused by unforeseen events or emergencies affecting IT systems.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Domain migrations, Installation and configuration of required software/tools
- Managed over 50 customer call/chats per day to resolve issues within SLA.
- Streamlined IT support processes for quicker response times and improved user satisfaction
- Optimized PC performance through regular updates, patches, and system upgrades
Education
High School Diploma -
08.2014 - 05.2017
Skills
Stakeholder Management
undefinedPersonal Information
Date of Birth: 25th May 1994
Permenant Address: 94/8 Jodbhavi Peth, Kanna Chowk, Solapur- 413002
Awards
- Within 1 year promoted from Application support engineer to Business Analyst.
- Implemented several change requests with on time delivery.
- Track record of 100% Success in all implementations
- 100+ Corporate customers on boarded within 1 year of working with iXpress connect application and now handling infra level activities.
Timeline
Business Analyst
Wipro Ltd.
05.2021 - Current
Application Support Engineer
Ivitesse Technologies
01.2019 - 05.2021
Desktop Support Engineer
Ixroa Global Service Pvt. Ltd.
09.2017 - 11.2019
High School Diploma -
08.2014 - 05.2017
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