Damini Wadke
Mumbai
Summary
Personable and dedicated Customer Service Representative with extensive experience in MNC's. Solid team player focused on maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization.
Overview
7
7
years of professional experience
Work History
Senior Associate
MarketWolf
Mumbai
06.2024 - 09.2024
- Efficiently handled customer queries through email and phone interactions.
- Answered customer inquiries regarding product features, pricing, and availability.
- Identified customer needs and provided appropriate solutions.
- Escalated unresolved problems to higher levels of management when necessary.
- Reviewed customer feedback surveys and implemented changes based on results.
Senior Customer Service Representative
First Source
Mumbai
08.2022 - 05.2024
- Built business relationships with clients providing prompt and accurate service
- Managed day to day resourcing and team performance to provide high-quality service and KPI attainment
- Handled complex queries, providing high quality, accurate service within stated timescales
- Liaised and developed productive working relationships with other business areas
Customer Relations Advisor
Tech Mahindra
Mumbai
08.2021 - 02.2022
- Addressed and resolved customer service queries quickly and accurately over the phone and live chat
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
Senior Customer Service Associate
Teleperformance
Mumbai
12.2020 - 08.2021
- Resolved customer queries over live chat
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Handled high-volume live chat to address and resolve customer queries
Store Manager
HomeAssist
Mumbai
07.2018 - 10.2020
- Oversaw processing and organization of incoming shipments and oversaw stocktakes to achieve accurate inventory and pricing
- Fostered positive relationships with customers and suppliers
- Generated repeat business through exceptional customer service
Customer Service Representative
Jet Airways Limited
Mumbai
07.2017 - 03.2018
- Assisted Customers with Arrival and Departure
- Processed Boarding Pass for customers and helped with the check-in process
- Provided friendly and attentive service to disabled passengers and those with small children
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service
Education
Bachelor of business management studies - Marketing
Prahladrai Dalmia College
Mumbai, MH01.2015
Higher Secondary Certificate - Commerce
Lords Universal College
Mumbai, MH01.2012
Secondary School Certificate -
St. Anthony's High School
Mumbai, MH01.2010
Skills
- Customer Support via Live Chat
- Customer After-Sales Support
- Customer account management
- Technical Troubleshooting Expertise
- Customer Complaint Resolution
- Sales Cross-Selling
Languages
- English, First Language
- Hindi, C1
- Marathi, C1
- Punjabi, B2
Hobbies and Interests
- Reading
- Movies
- Music
- Podcasts
- Travelling
Timeline
Senior Associate
MarketWolf
06.2024 - 09.2024
Senior Customer Service Representative
First Source
08.2022 - 05.2024
Customer Relations Advisor
Tech Mahindra
08.2021 - 02.2022
Senior Customer Service Associate
Teleperformance
12.2020 - 08.2021
Store Manager
HomeAssist
07.2018 - 10.2020
Customer Service Representative
Jet Airways Limited
07.2017 - 03.2018
Bachelor of business management studies - Marketing
Prahladrai Dalmia College
Higher Secondary Certificate - Commerce
Lords Universal College
Secondary School Certificate -
St. Anthony's High School
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