Maintaining an Active Lifestyle through Fitness and Swimming, Travelling, Dance, and Music
Darshana Ankush Lad
Customer Service Executive (Healthcare)
Mumbai
Summary
Seeking for an opportunity where I can use my skills, Knowledge and experience to make the organization more productive, focused and profitable.
Overview
3
3
Languages
2
2
Certifications
12
12
years of professional experience
Work History
Associate CRM – Client relationship management
DIGESTIVE HEALTH INSTITUTE
04.2019 - 06.2026
- Serve as Associate CRM – Client relationship management at Digestive Health Institute since April 1, 2019, focusing on enhancing client engagement and satisfaction.
- Renamed to Digestive Health Institute for clarity in branding.
- Managed customer relationship database to enhance patient engagement and streamline communication efforts.
- Analyzed patient feedback data to identify trends and improve service offerings effectively.
- Developed targeted marketing campaigns increasing awareness of services among potential patients.
Executive - Marketing & Business Development
Global Hospitals, Mumbai - Parkway Pantai Group
06.2017 - 03.2019
- Collaborated with Global Hospitals, Mumbai - Parkway Pantai Group to enhance marketing strategies and business development initiatives. From 10th June 2017 to 31st March 2019.
- Led strategic initiatives to enhance patient care quality and operational efficiency across multiple departments.
- Developed and implemented policies that improved compliance with healthcare regulations and standards.
- Collaborated with cross-functional teams to optimize resource allocation and reduce operational costs.
Serviceline officer
S.L.Raheja A Fortis Associate
09.2015 - 06.2017
- Collaborated with S.L. Raheja A Fortis Associate to support serviceline operations. From 9th Sep 2015 to 8th June 2017.
- Led operational initiatives to enhance patient care and service delivery standards.
- Streamlined administrative processes, improving efficiency in daily operations and documentation management.
- Managed cross-departmental communication, ensuring timely information flow among stakeholders.
Guest Relation Executive (GRE)
Seven hills Hospital
08.2014 - 08.2015
- Collaborated with Seven Hills Hospital as Guest Relation Executive (GRE) from August 6, 2014, to August 20, 2015.
- Directed strategic initiatives to enhance patient care and operational efficiency across departments.
- Led cross-functional teams in implementing quality improvement programs, resulting in streamlined processes.
- Mentored junior staff, fostering a culture of continuous learning and professional development within the organization.
Education
Bachelor of Arts - English Literature
Ismail Yusuf College
Mumbai, India 04.2001 -
HSC - Maharashtra Board
Ismail Yusuf College
Mumbai, India01-2011
SSC - Maharashtra Board
Asmita Vidhyalay
Mumbai, India01-2009
Skills
CRM software
Salesforce proficiency
Customer segmentation
Campaign management
Client retention strategies
Data analysis
Performance metrics analysis
Customer support
Additional Information
- Languages: English, Hindi & Marathi.
- Strong communication and customer relationship skills.
- Experienced in patient coordination and healthcare customer service.
- Knowledge of digital marketing and nutrition product sales.
- Interests: Fitness, wellness, travelling, and networking.
Certification
C++ (Computer Basic Course)
Interests
Timeline
Associate CRM – Client relationship management
DIGESTIVE HEALTH INSTITUTE
04.2019 - 06.2026
Executive - Marketing & Business Development
Global Hospitals, Mumbai - Parkway Pantai Group
06.2017 - 03.2019
Serviceline officer
S.L.Raheja A Fortis Associate
09.2015 - 06.2017
Guest Relation Executive (GRE)
Seven hills Hospital
08.2014 - 08.2015
Bachelor of Arts - English Literature
Ismail Yusuf College
04.2001 -
HSC - Maharashtra Board
Ismail Yusuf College
SSC - Maharashtra Board
Asmita Vidhyalay