Darshana Gosavi
BANKING
Mumbai,MH
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Diligent and dedicated Deputy Manager with 9 years of experience in the Banking Sector . Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Manager - Financial Crime Intelligence
Axis Bank Ltd.
Mumbai, MH
11.2022 - Current
- Monitoring complaints lodged on NCRP portal & providing prompt revert for the closure
- Coordinating with the cyber crime departments across the country for timely closure of fraud cases
- Proactively taking decision of suspicious accounts and take preventive steps to stop further loss
- End to end and quick handling of escalations
- Working closely with NCRP authorities to investigate reported incidents, Joint efforts ensure quick, decisive action against fraudsters
- Reviewing and optimizing transaction monitoring rules to reduce false positives and enhance detection accuracy
- Reviewing and optimizing transaction monitoring rules to reduce false positives and enhance detection accuracy
- Worked collaboratively with branches & statutory authorities for timely compliance of court orders
- Preparing monthly MIS and presentations
- Training analysts
Deputy Manager - Branch Operations
Kotak Mahindra Bank Ltd
Mumbai, MH
11.2020 - 10.2022
- Managing Inward clearing & outward clearing
- Raising of service requests in Siebel software
- Coordinate with regional processing centre in getting cases processed to ensure smooth operations
- Responsible for error free smooth operations delivery & audit compliance
- Revert promptly on the AML cell queries regarding suspicious transactions
- Monitoring front-end operations for savings, current & Fixed Deposits
- Provided client support as needed and worked to resolve client matters
Officer - Branch Operations
Punjab and Maharashtra co-operative Bank.
Mumbai, MH
11.2015 - 12.2020
- Managing, Monitoring and resolution of all complaints, investigations, and customer's requests that originates in branch
- Providing an update to Branch Manager and Handle requests which are in escalation and submission of updates on items in escalation
- Responsible for dealing with Bank's internal & External auditors & inspectors thereby complying with statutory norms & Bank's laid down policies
- Providing training to people those who have joined as Management trainee in the branch
- Monitor lockers allocation and all other related operations
- Continued education on current banking products and services through training programs organized by the bank
- Processing of credit card applications and limit enhancement applications for the customers who already avails the credit card
- Prepare monthly expenditure statements and counterfeit currency statements
- Managing Inward clearing and outward clearing
Education
T.Y.Bcom - Accounting & Finance
M.L DAHANUKAR COLLEGE
03-2014
H.S.C - Commerce
VARTAK COLLEGE
03-2011
S.S.C - HIGH SCHOOL
GEETANJALI Vidyalaya
03-2009
Certification
- TALLY ERP 9
- English Typewriting 40 W.P.M
Languages
English
Marathi
Hindi
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursTimeline
Deputy Manager - Financial Crime Intelligence
Axis Bank Ltd.
11.2022 - Current
Deputy Manager - Branch Operations
Kotak Mahindra Bank Ltd
11.2020 - 10.2022
Officer - Branch Operations
Punjab and Maharashtra co-operative Bank.
11.2015 - 12.2020
T.Y.Bcom - Accounting & Finance
M.L DAHANUKAR COLLEGE
H.S.C - Commerce
VARTAK COLLEGE
S.S.C - HIGH SCHOOL
GEETANJALI Vidyalaya
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