Darshana Mahajan
Pune
Summary
An extremely driven management graduate who is ready to apply prospective abilities for both organizational and individual development.
Overview
11
11
years of professional experience
Work History
Counsellor and Admin Executive
JES
09.2019 - 06.2025
- Company Overview: Education
- Working in the Counseling and Administration Department.
- Handling inquiries for the courses offered by the Institute (telephonic and walk-ins).
- Handling and executing the admission process.
- Coordination regarding the payment and clearance of fees.
- Maintaining records of the fees, books, and test papers.
- Handling and resolving grievances and issues of students, and helping them with relevant solutions.
Operations Manager
Beatitude
06.2017 - 07.2019
- Company Overview : E-commerce
- Label generation on a daily basis for order dispatches of International and Domestic Orders.
- Updating the product details on Shopify for all products.
- Maintaining record and stock of international orders.
- Communication with International Clients regarding their orders and handling their concerns as well as other matters from our end.
- Follow up with Courier Companies regarding payments and concerns related to shipment labels.
- Arranging Returns, maintaining their dates of receipts and conducting quality check process of the product received.
- Processing refunds of the orders and maintaining the track and information of the same.
- Record keeping of the entire Fabric Stock along with their details related to the Pricing Structure.
- Communication with clients regarding the payments for their orders.
- Confirmation with clients for customization and any other additional requirements.
- Handled responsibilities related to the HR Department.
- First Telephonic Round of Interview for the respective position.
- Short listing of candidates based on their performance in the first round.
- Preparation of Offer Letter of finalized candidates and collecting all the relevant documents.
- Training the candidates and explaining the entire process.
- Maintaining records of attendance and also emailing the team regarding holidays and other important details.
- Sending Marketing emails and messages to clients at regular intervals.
Customer Service Executive
Shagun Developers
12.2014 - 04.2017
- Company Overview: Real Estate
- Represented the organization at Property Exhibitions.
- Handled the follow-up of clients for respective projects.
- Keep records of payments and invoices.
- Managed Travel bookings of the Managing Director.
- Handled Office Administration.
Education
Bachelor of Business Management - IB
Sinhgad Institute
Pune01.2016
Digital Marketing Certification -
Lavenir Institute of Professional Studies
Skills
- Good communication skills
- Excellent writing skills
- Adaptable
- Go-getter
- Technically sound
- Positive outlook
- Smooth administrator
- Multitasking
- Performance oriented
- Quick learner
Timeline
Counsellor and Admin Executive
JES
09.2019 - 06.2025
Operations Manager
Beatitude
06.2017 - 07.2019
Customer Service Executive
Shagun Developers
12.2014 - 04.2017
Bachelor of Business Management - IB
Sinhgad Institute
Digital Marketing Certification -
Lavenir Institute of Professional Studies