Darshana Sharma
Pune
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
2
2
years of professional experience
Work History
Hindi / English Client Support Representative
Freelance
01.2021 - 03.2023
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Interacted with team members across departments to research and resolve customer issues.
- Increased efficiency and team productivity by promoting operational best practices.
- Implemented and developed customer service training processes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded proactively and positively to rapid change.
Education
Bachelor of Education -
Kota University
Kota, India07-2019
Master of Arts -
Kota University
Kota , India06-2015
Bachelor of Arts -
JDB College
Kota, India06-2013
Skills
- Client service excellence
- Support oversight
- Problem resolution aptitude
- Support inquiry assistance
- Verbal and writing communication
- Customer-facing communication
- Inquiry response
- Problem-solving skills
- Adaptability and flexibility
Hobbies
- Chess
- Dance
- Reading Books
- Teaching
Languages
Hindi
Advanced (C1)
English
Intermediate (B1)
Timeline
Hindi / English Client Support Representative
Freelance
01.2021 - 03.2023
Bachelor of Education -
Kota University
Master of Arts -
Kota University
Bachelor of Arts -
JDB College
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