Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Darshana Sharma

Pune

Summary

Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.

Overview

2
2
years of professional experience

Work History

Hindi / English Client Support Representative

Freelance
01.2021 - 03.2023
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Interacted with team members across departments to research and resolve customer issues.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Implemented and developed customer service training processes.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Responded proactively and positively to rapid change.

Education

Bachelor of Education -

Kota University
Kota, India
07-2019

Master of Arts -

Kota University
Kota , India
06-2015

Bachelor of Arts -

JDB College
Kota, India
06-2013

Skills

  • Client service excellence
  • Support oversight
  • Problem resolution aptitude
  • Support inquiry assistance
  • Verbal and writing communication
  • Customer-facing communication
  • Inquiry response
  • Problem-solving skills
  • Adaptability and flexibility

Hobbies

  • Chess
  • Dance
  • Reading Books
  • Teaching

Languages

Hindi
Advanced (C1)
English
Intermediate (B1)

Timeline

Hindi / English Client Support Representative

Freelance
01.2021 - 03.2023

Bachelor of Education -

Kota University

Master of Arts -

Kota University

Bachelor of Arts -

JDB College

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Darshana Sharma