Darshana Sharma
Pune
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
2
2
years of professional experience
Work History
Hindi / English Client Support Representative
Freelance
01.2021 - 03.2023
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Interacted with team members across departments to research and resolve customer issues.
- Increased efficiency and team productivity by promoting operational best practices.
- Implemented and developed customer service training processes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded proactively and positively to rapid change.
Education
Bachelor of Education -
Kota University
Kota, India07-2019
Master of Arts -
Kota University
Kota , India06-2015
Bachelor of Arts -
JDB College
Kota, India06-2013
Skills
- Client service excellence
- Support oversight
- Problem resolution aptitude
- Support inquiry assistance
- Verbal and writing communication
- Customer-facing communication
- Inquiry response
- Problem-solving skills
- Adaptability and flexibility
Hobbies
- Chess
- Dance
- Reading Books
- Teaching
Languages
Hindi
Advanced (C1)
English
Intermediate (B1)
Timeline
Hindi / English Client Support Representative
Freelance
01.2021 - 03.2023
Bachelor of Education -
Kota University
Master of Arts -
Kota University
Bachelor of Arts -
JDB College
Similar Profiles
Narges AslamiNarges Aslami
Hair and Makeup Artist at FreelanceHair and Makeup Artist at Freelance
MITHUN PALLIYALIMITHUN PALLIYALI
Senior Marketing Specialist at FreelanceSenior Marketing Specialist at Freelance
JAX BAKERJAX BAKER
Production Manager/Supervisor at FreelanceProduction Manager/Supervisor at Freelance