Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Hobbies and Interests
Disclaimer
Timeline
Generic

Dattatraya Rathi

Pune

Summary

An organized, energetic, and highly resourceful production support engineer with 11 years of experience in monitoring and responding to system alerts ensures seamless operations. Proficient troubleshooter skilled in promptly diagnosing and resolving system issues to minimize downtime and maintain optimal performance. proactive contributor who excels in delivering the right tools, resources and support at the right time with little or no direction. be able to anticipate an executive's needs and respond in a decisive, impactful manner. Possess excellent analytical and interpersonal skills, contributing to effective problem-solving and collaborative teamwork

Overview

11
11
years of professional experience
1
1
Certification

Work History

Support Engineer

BOB Cards
08.2023 - Current
  • Regularly observed the performance and functionality of the MAP's application to ensure smooth operation
  • Collaborated with development teams to identify and resolve technical issues in the application
  • Providing support on critical production issues that failed due to Java errors or code issues
  • Analysed log files, performance metrics, and other diagnostic data to troubleshoot and resolve issues
  • Maintained documentation of incident resolutions and updated the knowledge base
  • Participated in the on-call support rotation to provide 24/7 support for critical business applications
  • Addressing any query raised by the client promptly within the stipulated SLA time
  • Responsibilities also include root cause analysis, management communication and client relationships
  • Management in partnership with Infrastructure Service Support team members
  • Ensuring that all production changes are made following life-cycle methodology and risk guidelines
  • Very good knowledge of Unix, Batch processes, and watching the log files.

Production Support

Mastercard
05.2020 - 07.2023
  • L1 and L2 production support and Implementation support activities
  • Monitoring jobs and execution, troubleshooting any issue identifying the root cause and fixing it coordinating with the development team
  • Monitoring Service-Now for any user-created tickets and ensuring that the ticket has been closed within the SLA timeline with an appropriate response
  • Providing production support for all defined application processes and ensuring data is delivered to the customer at the right time as per SLA.

Production Support

Bank of Montreal IDP (Information Delivery Platform)
06.2018 - 04.2020
  • Monitoring all ESP scheduled jobs as per scheduled run
  • Handle the ETL server issue with services and ESP scheduling
  • Communicating with upstream and downstream in case feeds are not received
  • Co-ordinate with developers related to SSIS package deployment
  • Monitor the alert of every package failure and rerun those failures.

Master Data Management

Cardinal Health
05.2016 - 05.2018
  • Working as a Team Member, responsible for the processing of daily production on time and maintaining the quality above 98% of the data
  • Processing the daily data on MDM and maintaining the quality of the data
  • Validate the data and remove discrepancies from the data
  • Having a good experience in the transition to the new project in the team.

Market Research

SIRVAL
04.2013 - 04.2016
  • Work as a Team Member, mainly responsible for processing real-time data queries and BAU production for RMS data using SQL (SIRVAL-Standard Input Record Validation) analysing different gaps of data and producing data validation reports as per client request
  • Retrieve data from disparate data systems using a combination of SQL and extract and interpret and provide it in a suitable format
  • Understanding the business needs and delivering the reports on time as per the SLA standard
  • Provide accurate and timely reporting of performance metrics to the business and senior leadership team as requested or scheduled.

Education

Skills

  • Monitoring tools: Putty, Splunk, Sahaj GUI, CyberArk
  • Operating systems: Windows, Unix
  • Database management systems: Oracle SQL, MySQL Developer, MySQL, SQL, and Toad
  • Technical Analysis
  • Technical Documentation
  • Incident Management
  • Troubleshooting skills
  • Debugging
  • Incident management tools: JIRA, ServiceNow, and Remedy
  • App/Web Servers: Web Logic
  • File transfer tools: WinSCP

Certification

  • The ULTIMATE ITIL 4 Foundations Certification Course (Udemy)
  • Complete Linux Training Course (Udemy)

Personal Information

  • Date of Birth: 02/10/1985
  • Marital Status: Married

Hobbies and Interests

Reading, Trekking

Disclaimer

I declare that the given particulars are true to my knowledge and belief. Being a person with the determination to succeed, I am sure that I will be able to contribute my best towards the growth of my organisation.

Timeline

Support Engineer

BOB Cards
08.2023 - Current

Production Support

Mastercard
05.2020 - 07.2023

Production Support

Bank of Montreal IDP (Information Delivery Platform)
06.2018 - 04.2020

Master Data Management

Cardinal Health
05.2016 - 05.2018

Market Research

SIRVAL
04.2013 - 04.2016

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Dattatraya Rathi