DEBANJAN DEBNATH

ON APRIL PROMOTED SERVICE DELIVERY MANAGER(SDM) TO KEY ACCOUNT MANAGER(KAM)

• Performed the responsibilities of assisting banking relationship manager in developing sales and marketing goals and objectives
• Performed the responsibility of selling banking products and services as well as sourcing and maintaining relationship with customer
• Assisted customers with checking balances, responded to question about accounts, resolve complaints, and support on-line banking transactions
• Completed the assigned tasks of providing financial advice to customers in choosing financial products and services
• Also I am handling Backup DBM (Operation manager) role and successfully managed the operations of a branch with a staff of 11 employees
• Development strong relationship with the customer by providing excellent customer service
• Handling teller counter and Branch Audit
• Dealing with customer query and assisted customers with the opening closing and maintenance of account's and provided information about products and services
• Handled cash check transaction accurately and efficiently and Balance the cash drawer and teller counter on a daily basis
• New Business through casa and fd across selling of 3rd party products
• Asset business and credit card handling
• Actively participate in sales campaigns
• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Identified lucrative opportunities through analysis of customer and sales data for increased profitability.

• Development strong relationship with the customer by providing excellent customer service
• Handling teller counter and Branch Audit
• Dealing with customer query and assisted customers with the opening closing and maintenance of account's and provided information about products and services
• Handled cash check transaction accurately and efficiently and Balance the cash drawer and teller counter on a daily basis
• New Business through casa and fd across selling of 3rd party products
• Asset business and credit card handling
• Actively participate in sales campaigns

• Generated monthly performance and revenue growth
• Acquisition of new Business and doing cross sell of 3rd party product
• Dealing with market customer query
• Acquisition of new business through casa,fd and gold loan

• Generated monthly performance and revenue growth
• Acquisition of new Business and doing cross sell of 3rd party product
• Dealing with market customer query
• Developed an efficient system for monitoring client feedback, facilitating quick identification of issues.