Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Debjani Paul

Debjani Paul

Product Manager
Pune

Summary

Results-driven professional with a strong foundation in product management (CRM, ITSM) and a proven track record of driving growth, especially in enterprise B2B . Experienced in managing the end-to-end product lifecycle and delivering impactful solutions in a collaborative setting. Extensive background in product strategy, process design, sales and partner enablement, SDLC. Successfully led customer-focused projects in both startup and multinational company environments.

Overview

18
18
years of professional experience
4
4
Languages

Work History

Lead Product Manager

BMC Software, Inc
07.2018 - 10.2023

Role- Managing, owning & executing vision and strategy for BMC Helix HR Service Management and Helix Virtual Assistance(Chatbot) B2B SaaS products with a strong focus on AI driven use-cases and complex workflow integration


  • Drove product innovation with cross-functional teams, enhancing end-to-end solutions across multiple products and enriching customer relationships through design partnerships
  • Developed detailed product roadmaps, strategy and differentiators based on user needs, thorough competitor analysis and business goals.
  • Spearheaded design and launch of complex workflows boosting product adoption and customer acquisition gaining ~10% new customers for HRSM.
  • Coordinated closely with sales teams to develop effective marketing materials showcasing product benefits for potential clients

Principal Software Engineer & Product Owner

SOAIS
04.2012 - 09.2016

Role: Principal developer & Product owner from the inception of ZipperAgent, a Real Estate Sales CRM, Marketing, Demand and Lead Generation startup Platform


  • Led requirement analysis, product design, and development
  • Exhibited strong technical aptitude and application expertise in an agile framework resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Increased team efficiency by streamlining processes and optimizing workflows for cross-functional collaboration.
  • Mentored junior engineers to strengthen their technical skills and improve overall team efficiency.

Research Associate

National University of Singapore, NUS
06.2010 - 11.2011

Role- Lead developer for NUS start-up Mobilewalla, a mobile app deep search engine that provides demographic, behavioral and affinity profiles across iOS & android apps


  • Devised algorithms for N-gram computations on various dimensions
  • Led an initiative to devise filtering algorithms to build analytics from a huge volume of social media crawled data to help scale up the product
  • Co-authored research paper “Twitter Post filter for Mobile Applications” where my algorithms have been widely accepted and presented at the WITS 2011 conference

Senior Subject Matter Expert

Amdocs
01.2007 - 01.2010

Role- CRM consultant (Clarify CRM) for Vodafone UK, AT&T


  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines
  • Collaborated with cross-functional teams to identify areas for improvement, leading to enhanced CRM functionality and usability
  • Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables

Software Engineer

Infosys Technologies
07.2005 - 01.2007

Role- Java/J2EE application developer for Anheuser Busch, Hallmark, Meridian IQ


  • Developed scalable and maintainable code, ensuring long-term stability of Java/J2EE software applications
  • Integrated new technologies into existing systems, increasing capabilities and improving overall performance.

Education

Bachelor of Engineering - Information Technology

West Bengal University of Technology
Kolkata, India
04.2001 -

Skills

Product roadmapping

GenAI in B2B/SaaS

CRM, ITSM, HRSM

Stakeholder management

Product vision and strategy

Data analytics

Agile software development

Product lifecycle management

Competitive analysis

Cross functional leadership

Jira, Confluence, IBM WATSON, Figma, Aha!, SQL etc

Accomplishments

  • Co-author for the WITS 2011 conference paper “Twitter Post filter for Mobile Applications”
  • Toastmasters International awardee
  • Published travel writer and photographer
  • Received the highest award from the Governor of West Bengal as part of Bharat Scouts & Guides.

Interests

Traveling and trekking

Classical Dance

Photography

Crocheting

Timeline

Lead Product Manager

BMC Software, Inc
07.2018 - 10.2023

Principal Software Engineer & Product Owner

SOAIS
04.2012 - 09.2016

Research Associate

National University of Singapore, NUS
06.2010 - 11.2011

Senior Subject Matter Expert

Amdocs
01.2007 - 01.2010

Software Engineer

Infosys Technologies
07.2005 - 01.2007

Bachelor of Engineering - Information Technology

West Bengal University of Technology
04.2001 -
Debjani PaulProduct Manager