Debjit Ghosh
Head Of Operations
PUNE
Summary
A dynamic leader with a proven track record at Earthcon Technologies Pvt. Ltd, I excel in operational excellence and innovative solutions, driving business growth through strategic client acquisition and exceptional communication. Skilled in organizational development and workforce planning, I've significantly enhanced customer satisfaction and team performance.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Head of Operations
Earthcon Technologies Pvt.Ltd
07.2020 - 01.2025
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Client Acquisition and Handling
- Collaborated with Clients on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed crisis situations effectively by developing response plans in advance.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
Business Development Manager
BCM Group India
09.2019 - 10.2020
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Business Development Executive
Inventive SMi
04.2019 - 08.2019
- Lead Generation
- Generation of Positive leads for our clients
- Working in a team of 50 peoples
- Using all types of search engines for lead generation.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Admissions Counselor
International School of Management and Research
02.2018 - 07.2018
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
Education
Post Graduate Diploma in Management - Marketing Management And International Buisness
International School of Management & Research
Pune, India 04.2001 -
BBA - Marketing Management And Research
Bidhan Chandra College
Asansol, India 04.2001 -
High School Diploma -
Priyadarshini Public School
Asansol, India 04.2001 -
Matriculation - Commerce
St Vincents High & Technical School
Asansol, India 04.2001 -
Skills
Operational excellence
Business analysis
Organizational development
Workforce planning
Customer Handling
Client Acquisition
Client Handling
Holistic Operation Handling
Excellent Communication Skills
Innovative and Quick learner
Accomplishments
Awarded Multiple times for target overachievements
Singing
I am a professional Singer having multiple stage exposures and concert performances till my Post Graduation
Timeline
Head of Operations
Earthcon Technologies Pvt.Ltd
07.2020 - 01.2025
Business Development Manager
BCM Group India
09.2019 - 10.2020
Business Development Executive
Inventive SMi
04.2019 - 08.2019
Admissions Counselor
International School of Management and Research
02.2018 - 07.2018
Post Graduate Diploma in Management - Marketing Management And International Buisness
International School of Management & Research
04.2001 -
BBA - Marketing Management And Research
Bidhan Chandra College
04.2001 -
High School Diploma -
Priyadarshini Public School
04.2001 -
Matriculation - Commerce
St Vincents High & Technical School
04.2001 -
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