DEBJYOTI DULAL MATHULI

Currently part of Telecom Engineering and implementation teams of VoIP solutions for clients, which includes new site implementation, troubleshooting, Managing Direct Call routing between different UC products like Microsoft Teams, Cisco Call Manager, Ribbon SBC 5400 and Multiple Carrier infrastructure

• Designed and implemented enterprise-wide unified communications solutions using Cisco CUCM, CUC, and IM&P, supporting over 10000 users.
• Communication with vendors strategy planning, provide regular status report on task accomplished, current issues, progress updates towards improving performance and stability of the network
• Vulnerability monitoring, assessment and patch for the enterprise voice platform including lab and production environment
• Led the integration of Microsoft Teams UCaaS, enabling seamless collaboration and communication across multiple departments and remote teams.
• Experience working with Genesys Cloud Contact Center solutions,improving customer service efficiency and satisfaction metrics.

• Working on the Major Site Implementation, Migration and Upgrade Projects for the Customers in different EMEA, AMERICAS and APAC Zone
• Working with multiple stake holders in gathering project information, working on the LLD and HLD documents and work closely with Product Owners and vendors for the smooth implementation
• Working with Different teams like Change management, Incident management and project management on scheduling Major changes
• I have worked on complex Call center Solutions UCCX, ACD Scripting, Cisco Finesse, Agent Routing
• Deployed Ribbon SBCs 1k &2K and Microsoft Teams Integration platform for customer in different regions.
• Worked on Cisco SBC, ITSP Configuration, Call Routing strategies etc.

• Working on the Major Implementation and Migration and Upgrade Projects for Different UC Products like CUCM, Unity connection, Voice gateways, UCCX for both EMEA and APAC Zone
• Working parallel with Project Management Team, Technical Designers, and the customer to understand their requirements and constraints right from the planning phase, Data Collection, Deployment Phase, Testing Phase and Final Migration Phase
• Implement and Design into the live clusters which Includes all the Unified Communication Appliances
• Working and resolving in Post-Migration Hyper Care Schedules for any issues raised by the customer in the Entire Migration Phase.

• Tier 3 Engineer for IP Telephony and UC Projects in the part of team in India counterparts
• Managing the team for overall administration of Unified Communications projects involving design, implementation, configuration and maintenance of devices and applications
• Collaborated with network engineers to ensure seamless integration of voice and video services.

• As a L2 Engineer in Dimension Data, I am a part of Global IPT voice team manage our client’s Pfizer Inc
• Entire telecom infrastructure
• Working with some of the world’s largest Service Provider AT&T, VERIZON, TELSTRA, ORANGE Monitoring alarm tickets for any interface flaps or any network outage and to work with vendor to restore the services as soon as possible
• To handle all the critical server related issue which includes weekly reboot activity of services, checking CPU and memory usage of all the call manager clusters, backup checks of all the clusters including UCM, Unity, UCCX and Attendance console server.

• To be a part of Telecom Team, Managing Client’s Symantec Voice infrastructure more than 25,000 Voice devices serving more than 30+ Countries
• Handling Day to day issues, solving tickets on the daily basis with proactively engaging with user and also with vendors if required
• Experience working in BMC remedy ticketing tool
• Drive the call-in case of network outage and Severity issues and work diligently to resolve the issue on priority.

• Implement high level technical support
• Identified and resolved problems on Cisco supported Products and Voice Gateway related issues
• Phone registrations issues with CME and with CUCM etc.