Deeksha Chugh

• Managed the end-to-end program delivery of multiple projects ranging from Share-point migration to treasury ensuring seamless execution cutting manual operations by up to 40%
• Managed and supported effective execution of AI/ML programs and lead the development cycle from ideation to execution.
• Mitigated and Managed risk by identifying potential bottlenecks, implementing mitigation strategies, and ensuring business continuity across critical processes.
• Allocated resources by optimising workforce planning, balancing workloads, and ensuring efficient utilisation of team capabilities.
• Mentored junior managers, fostering professional growth and enhancing team capabilities in project management methodologies.

• Led project for HDFC PayZap features providing seamless user experience and payment capabilities offering debit, credit and UPI transactions.
• Coached the team on Agile principles and framework like Sprint cycles and Kanban along with participating in all scrum ceremonies and navigation through Jira.Reduced Technical depths and reworks by 70% .
• Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures with SLA adherance.

Growth Path: Engineering Manager → Release Manager

• Spearheaded large engineering teams (30-40 resources), defining strategies, setting goals, and driving continuous program improvement.
• Steered program management by tracking KPIs, variances by ±5%, and implementing corrective actions to boost sprint velocity by 60%.
• Conducted risk assessments and developed mitigation strategies for potential release challenges.

• Developed and implemented process improvements to enhance operational efficiency and reduce costs.
• Evaluated stakeholder feedback to refine service offerings, improving customer satisfaction metrics.

Growth Path: Business Analyst → Senior Business Analyst → Project Manager

• Pivotal in determining project scope and managing multi-dollar projects, aligning goals, schedules, and budgets of up to 5 million USD.
• Steered efforts in saving USD 1 million from the estimated expense, along with providing non-disruptive service to client teams by driving efforts in re-engineering initiatives, replacing the outdated platforms with a more stable and robust environment.

Earlier Work Experience

Binary Semantics, Gurugram (2005 - 2006): Software Developer

Dw Practice LLC, Hyderabad (2008 - 2009): Team Lead (Business Analyst)

10K Info Solutions, Bengaluru (2009-2010): Business Analyst.