Deepak Hasani
Sr Cloud Engineer
Pune
Summary
Over 10+ years of experience as System Administrators Background in System Configuration, User Support and Training. With hands-on experience in Microsoft Server platforms, Backup. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Sr. Cloud Operations Engineer
Arcserve India Solutions
02.2022 - 02.2024
- Designing AWS cloud architectures that meet business requirements for scalability, reliability, security, and performance
- Implementing and managing AWS services such as EC2, S3, RDS, Lambda, VPC, IAM, etc., ensuring best practices are followed
- Collaborating with development teams to optimize application performance in the cloud environment
- Implementing and maintaining cloud security measures, including access controls, encryption, and monitoring
- Troubleshooting and resolving issues related to AWS infrastructure and services
- Monitoring resource utilization, performance, and availability of AWS services and taking proactive steps to optimize and improve efficiency
- Participating in on-call rotation and providing support for critical incidents
- Keeping abreast of the latest AWS features, services, and best practices, and evaluating their potential impact on our infrastructure.
- Working on Storagecraft Products (SPX, ShadowXafe, Image Manager)
- Helping client with Image based backups and restore
- Helping clients with restoring data on Virtual Machines
- (Hyper-V and VMWare)
- Complete restore of the Physical Machine
- (BMR)
- BMR Restore and fixing BCD issues while restore
- Using Image Manager, we replicate backups to Storagcraft Cloud, IFTP, S3 and NAS
- Managed on-call rotation to ensure effective storage of backup data
- Experience of installing SPX on Linux (CENTOS, RHEL, Ubuntu 20.4)
- Hands on experience with fixing REPO, DKMS, installs...
- Ensured robust data protection through encryption, access controls, and regular security audits.
- Implemented compliance measures for data storage and backup in line with regulations like GDPR, HIPAA, and SOX.
- Developed and enforced data retention policies to maintain data lifecycle management.
Sr. Technical Support Consultant
Allscripts India Pvt Ltd.
01.2011 - 02.2022
- Proficient in configuring and managing various backup software and tools such as SSMS (SQL), Symantec Backup Exec, VBE, Storage craft, GCP
- Experienced in setting up automated backup schedules, managing backup retention policies, and ensuring compliance with industry standards.
- Skilled in performing regular backup testing and validation to ensure data can be restored effectively.
- Strong background in deploying and managing SAN (Storage Area Network) and NAS (Network Attached Storage) systems from vendors like IBM, Dell EMC, and HP.
- Expertise in storage provisioning, capacity planning, and performance tuning to meet organizational requirements.
- Competent in implementing data deduplication, compression, and tiering to optimize storage utilization and reduce costs.
- Experience with cloud storage solutions such as AWS S3, Microsoft Azure Blob Storage, and Google Cloud Storage.
- Integrated on-premises storage with cloud services for hybrid storage solutions, providing scalability and flexibility.
- Managed data migration to the cloud, ensuring data security and integrity throughout the process.
- Developed and maintained disaster recovery plans to minimize downtime and data loss in the event of a system failure or disaster.
- Implemented replication strategies for critical systems to ensure high availability and quick recovery.
- Provided expert-level support for backup and storage systems, resolving complex issues promptly to maintain operational continuity.
- Trained and mentored junior IT staff on best practices for backup and storage management.
- Collaborated with cross-functional teams to ensure alignment of backup and storage solutions with business goals.
Sr Business Analyst
Fiserv India Pvt Ltd
- Called Insurance companies to process Claim amounts on behalf of our client
- B to B clients
- Was awarded as Top performer for 3 times in my tenure with Fiserv
- Documentation and Reports for Clients Audits
- Responsible for knowledge transfer / training to team members for handling L1 & L2 issues.
Customer Relations Advisor
3 Global Services Pvt Ltd
- Conveying the client requirements to the team with regards to the process
- Attending escalation calls apart from taking normal calls
- Attaining daily, weekly, and monthly targets specified by the process
- Adhering to the schedule as prescribed by the TL
- Providing feedback to the process manager at the end of the day.
Customer Service Executive
Mphasis an EDS Company
- Performed everyday interactions with customers and managed all waiting calls within timeframe
- Greeted all customers patiently and ensured pleasant tone throughout conversation
- Maintained knowledge of all customer requirements and provided appropriate responses
- Administered processing of all transactions within required timeframe and accurately
- Managed routine processing of all consumer and business transactions
- Prepared and mailed required documents to clients on a regular basis
- Ensured customer satisfaction at the end of every call and thanked the customer
- Provided all confidential information to the caller only after authenticating identification of caller.
Customer Service Executive
Solutions Eye Pvt Ltd.
- Dealing with calls in a highly professional manner
- How to act as the first point of telephone contact for a customer
- Handling Complaints in a diplomatic way
- Help Desk coordination and support, communicating with different levels of staff providing technical support and providing online support for users calling from different locations
- Answering any queries quickly and efficiently.
Education
Bachelor of Commerce -
Pune University
Pune 04.2001 -
Skills
Cloud Infrastructure Management
AWS Certified SysOps Administrator
Azure DevOps Engineer
Google Cloud Platform
Hyper-V Management
Virtualization Technologies
Database Administration
Technical Support
Excellent Communication
Incident Management
Infrastructure as Code
Monitoring and Alerting
Troubleshooting
Disaster Recovery
Monitoring tools
Certification
ITIL Foundation
Personal Information
- Date of Birth: 10/09/84
- Gender: Male
- Marital Status: Married
Training
- MCITP (2008 R2)
- Certified Microsoft Azure Administrator
- Certified Microsoft SQL Administrator
- ITIL - CSI
Timeline
Sr. Cloud Operations Engineer
Arcserve India Solutions
02.2022 - 02.2024
Sr. Technical Support Consultant
Allscripts India Pvt Ltd.
01.2011 - 02.2022
Bachelor of Commerce -
Pune University
04.2001 -
Sr Business Analyst
Fiserv India Pvt Ltd
Customer Relations Advisor
3 Global Services Pvt Ltd
Customer Service Executive
Mphasis an EDS Company
Customer Service Executive
Solutions Eye Pvt Ltd.
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