Deepak Jaiswal
Team Leader
Mumbai
Summary
Operations-focused Team Leader with 9+ years of experience managing high-performance teams in Background Screening, Drug & Health Screening, Medical Billing, and Customer Support environments. Proven track record of improving productivity, resolving escalations, and elevating service quality through data-driven decision-making and strong team leadership. Skilled in Salesforce, Admin Client, Optool, Microsoft tools, and KPI-driven operations.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Operations Supervisor
HireRight Inc. - Employment Background Checks
Bangalore
05.2023 - Current
- Lead daily operations for background screening processes, ensuring compliance with standards.
- Manage a team of screening specialists with coaching and performance support.
- Handle escalations related to drug and health screening delays, client queries, and quality issues.
- Collaborate with Quality, Compliance, and Client Services to improve turnaround time (TAT).
- Analyze operational data to create dashboards and implement workflow improvements.
- Drive accuracy, service quality, and client satisfaction through RCA and corrective actions.
- Support hiring, training, and onboarding of new team members.
Team Leader
Sterling Talent Solutions
Thane
10.2015 - 06.2020
- Trained, coached, and managed a 25-person team of drug and health screening specialists and senior associate professionals.
- Contributed to the interviewing process and made new hire recommendations.
- Helped set and manage objectives for quality, productivity, and compliance.
- Produced detailed reports outlining performance against benchmarks.
- Increased overall efficiency and productivity of the team by revamping jobs, schedules, and daily assignments.
- Analyzed and solved multi-faceted problems and escalations that affected executive leaders and business initiatives.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Senior Sales Associate
Lester Inc
Turbhe
01.2015 - 08.2015
- Maintained comprehensive knowledge of industry-related goods and services such as Antivirus, Software maintenance tools and applications (Google, Yahoo, etc)
- Negotiated contracts and sales terms with new and existing clients.
- Worked closely with other departments to understand full scope of products and services and provide top-notch salesmanship to customers.
Senior Sales Associate
First Source Inc.
Airoli
07.2013 - 12.2014
- Generated sales leads and cold called potential customers.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
Accounts Receivable Associate
GeBBS Healthcare Solutions
Airoli
03.2012 - 07.2013
- Maintained relationships with vendors and managed invoices for Medical Billing process.
- Maintained 100% accuracy while processing claims and denials
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Interacted with American insurance companies to resolve billing related issues and denials
Education
No Degree - Higher Secondary Certificate
National English High School
Kalyan East 04.2011 - 03.2012
Skills
- Team Leadership & Coaching
- Background & Drug Screening Operations
- Client Service & Complaint Resolution
- Quality Control & Compliance
- KPI Monitoring & Reporting
- Performance Appraisals & Staff Development
- Process Optimization
- Escalation & Risk Management
- Training & Onboarding
- Operations Monitoring
Timeline
Operations Supervisor
HireRight Inc. - Employment Background Checks
05.2023 - Current
Team Leader
Sterling Talent Solutions
10.2015 - 06.2020
Senior Sales Associate
Lester Inc
01.2015 - 08.2015
Senior Sales Associate
First Source Inc.
07.2013 - 12.2014
Accounts Receivable Associate
GeBBS Healthcare Solutions
03.2012 - 07.2013
No Degree - Higher Secondary Certificate
National English High School
04.2011 - 03.2012