DEEPAK MIRANDA
Mumbai
Summary
Accomplished travel and tourism professional with over 21 years of expertise in MICE, Trade Fairs, and Leisure Travel. Demonstrated ability in managing large-scale Group Travel Operations, Supplier negotiations, B2B partnerships, and end-to-end execution across Global markets. Known for Operational Excellence, Client Servicing, and Team Leadership. A proven track record of delivering exceptional results in the travel industry.
Overview
26
26
years of professional experience
Work History
Operations Manager
MIKI TRAVEL INDIA PVT. LTD.
02.2023 - Current
- Managed key B2B relationships, focusing on MICE, Adhoc, Series, and Trade Fair groups to drive Business growth
- Successfully pitched and secured Sales Contracts, demonstrating strong negotiation skills and a commitment to achieving targets.
- Oversaw the entire Group Operations process to ensure a seamless experience for Clients.
- Supported the costing process and procurement of land services, contributing to cost-effective operations management.
- Handled the procurement of Indian restaurants across Europe, showcasing an ability to manage diverse and complex supply chains.
- Ensured the timely closure of files, along with accurate invoicing and efficient processing of supplier remittances.
Deputy General Manager – MICE & Trade Fair Operations
COX & KINGS LTD.
06.2010 - 11.2019
- Managed the sourcing of Hotels and Land Arrangements through coordination with Overseas Suppliers, ensuring diverse and cost-effective options for MICE & Trade Fair operations.
- Collaborated with Airlines and internal reservation teams to secure competitive airfares and optimal seating arrangements, enhancing travel experiences for clients.
- Designed comprehensive itineraries, menus, checklists, and activity schedules tailored to client needs, contributing to seamless event execution.
- Monitored contract compliance and enforced deadline adherence, maintaining high standards of operational efficiency and client satisfaction.
- Oversaw booking volume analytics, implementing strategic inventory management to optimize resource allocation and minimize waste.
- Provided robust operational system support, streamlining processes for improved team productivity and client service delivery.
- Led pre-tour manager briefings, equipping teams with essential information and tools to deliver exceptional service during MICE & Trade Fair events.
Senior Manager - MICE Operations
THOMAS COOK (INDIA) LTD.
11.2009 - 05.2010
- Orchestrated supplier sourcing initiatives to secure optimal resources for MICE operations.
- Coordinated with airlines to ensure seamless travel arrangements for events and conferences.
- Developed comprehensive quotations tailored to client specifications and budgetary constraints.
- Fostered strong relationships with corporate clients, ensuring satisfaction through diligent post-sale management.
- Directed the creation and distribution of marketing materials to effectively promote MICE services.
- Oversaw the closure of event files, ensuring all operations concluded profitably and in accordance with company standards.
Assistant Manager – Trade Fairs Operations
SOTC-TRADE FAIR TOURS.
02.2004 - 01.2007
- Managed daily reservation confirmations and adherence to contract deadlines, ensuring operational efficiency and customer satisfaction.
- Developed product cost strategies based on Sales and Operations Management (SOM) principles to optimize financial performance.
- Designed comprehensive itineraries, coordinated rooming logistics, and maintained accurate arrival/departure lists to enhance event experiences.
- Verified supplier invoices for accuracy and facilitated timely payments, contributing to effective vendor relationship management.
- Prepared detailed Sales and Operations Management (SOM) reports to support strategic decision-making and operational improvements.
Senior Executive - Leisure Division (Operations)
TRAVEL CORPORATION (I) PVT. LTD.
06.2002 - 01.2004
- Oversaw incentive group operations and corporate client coordination.
- Issued automated tickets and conducted pre-departure meetings.
- Supervised BSP reporting processes.
- Oversaw daily operations of multiple leisure facilities, ensuring exceptional guest experiences and operational efficiency.
- Developed and implemented strategic operational plans to drive growth and profitability within the leisure division.
- Analyzed market trends and customer feedback to continuously improve offerings and stay ahead of industry competition.
Executive - Business Tours
ORBIT TOURS AND TRADE FAIRS PVT. LTD.
11.2000 - 05.2002
- Negotiated favorable FIT rates with international agents to optimize travel costs and enhance client satisfaction.
- Designed customized itineraries for FIT travelers, ensuring a seamless and personalized travel experience.
- Managed complex fare calculations with precision, contributing to cost-effective travel arrangements.
- Implemented automated ticketing processes for FIT travelers, increasing efficiency and reducing manual errors.
Overseas Office Coordinator
GLOBE INTERNATIONAL TRAVELS
04.1999 - 07.2000
- Provided accurate and competitive airfare quotations to enhance customer satisfaction and drive sales.
- Managed web-based travel inquiries, ensuring timely and effective responses to prospective travelers.
- Operated the passport desk with a strong focus on attention to detail and adherence to travel regulations.
- Conducted telesales campaigns, demonstrating excellent communication skills and product knowledge.
Education
BACHELOR OF ARTS - PSYCHOLOGY & COMMERCE
Mumbai University
Skills
- MICE Operations
- Sales
- B2B Travel Management
- Contracting
- Procurement
- Costing
- Budgeting
- Trade Fair Coordination
- Supplier Liaison
- Client Liaison
- Airline Reservations
- Ticketing
- Destination Knowledge (Europe)
- Destination Knowledge (Asia)
- Destination Knowledge (Middle East)
Languages
English
Hindi
Kannada
Konkani
Tulu
Timeline
Operations Manager
MIKI TRAVEL INDIA PVT. LTD.
02.2023 - Current
Deputy General Manager – MICE & Trade Fair Operations
COX & KINGS LTD.
06.2010 - 11.2019
Senior Manager - MICE Operations
THOMAS COOK (INDIA) LTD.
11.2009 - 05.2010
Assistant Manager – Trade Fairs Operations
SOTC-TRADE FAIR TOURS.
02.2004 - 01.2007
Senior Executive - Leisure Division (Operations)
TRAVEL CORPORATION (I) PVT. LTD.
06.2002 - 01.2004
Executive - Business Tours
ORBIT TOURS AND TRADE FAIRS PVT. LTD.
11.2000 - 05.2002
Overseas Office Coordinator
GLOBE INTERNATIONAL TRAVELS
04.1999 - 07.2000
BACHELOR OF ARTS - PSYCHOLOGY & COMMERCE
Mumbai University
Similar Profiles
Muhammad IzzuddinMuhammad Izzuddin
Tour Coordinator at MIKI Travel Sdn BhdTour Coordinator at MIKI Travel Sdn Bhd
ANGELICA MAE GONZALEZANGELICA MAE GONZALEZ
Finance Assistant at Miki Travel IncFinance Assistant at Miki Travel Inc
Naveen VermaNaveen Verma
Group Sales Manager at CDK Travel India Pvt. Ltd.Group Sales Manager at CDK Travel India Pvt. Ltd.
Pulkit ChaturvediPulkit Chaturvedi
Financial Analyst – Digital Channels & Partnership at ICICI Bank Ltd.Financial Analyst – Digital Channels & Partnership at ICICI Bank Ltd.
Krupali GadhaviKrupali Gadhavi
Data Science & Business Analytics Internship Program at PlasmidData Science & Business Analytics Internship Program at Plasmid