Travelling and exploring new places
Deepak Nalawade
Banking & Financial Services Professional
Pune
Summary
Dynamic and result-oriented professional with 8+ years of progressive experience in the banking and financial services sector, specializing in CPV, fraud detection, team leadership, and client relationship management. Proven track record of career growth from Field Executive to Relationship Manager, handling leading nationalized banks. Skilled in building and training field teams, ensuring report accuracy and timely turnaround (TAT), and maintaining strong relationships with 350+ bank branches to drive business growth and support billing recovery. Recognized for integrity, efficiency, and client-focused service delivery with expertise in compliance, operational excellence, and business development.
Overview
14
14
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Team Leader
ASTUTE CORPORATE SERVICES PVT. LTD.
06.2021 - Current
- Managed and nurtured professional relationships with over 350+ branches of State Bank of India, Bank of Baroda, and Bank of Maharashtra across Pune region.
- Acted as the primary liaison between bank branch officials, head offices, and the company to strengthen partnerships and expand business opportunities.
- Coordinated regularly with branch managers and credit officers to ensure smooth execution of verification assignments and timely resolution of queries.
- Assisted in billing and recovery processes, ensuring timely payments from branches and reducing outstanding dues.
- Identified opportunities to increase business volume by building trust and long-term professional relationships with bank stakeholders.
- Ensured service excellence and compliance while representing the company at senior banker meetings and review sessions.
- Developed strong skills in client relationship management, negotiation, and business development within the banking and finance sector.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Developed and executed training programs that significantly improved team skills and morale.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Field Officer
ASTUTE CORPORATE SERVICES PVT. LTD.
01.2018 - 06.2021
- Built and managed a field team of executives for customer verification processes (residence, office, income, and designation checks).
- Provided training to new team members on verification procedures, fraud detection methods, documentation standards, and compliance requirements.
- Monitored and guided team performance to improve report quality, accuracy, and turnaround time (TAT).
- Assigned field visits and ensured timely completion of verifications across Pune and nearby regions.
- Reviewed verification reports submitted by the team and ensured adherence to client standards.
- Coordinated with management and client banks/finance companies to resolve discrepancies and escalate fraud cases.
- Improved efficiency by implementing structured work allocation and tracking mechanisms.
- Developed strong leadership, communication, and team-building skills while achieving high accuracy and timely delivery of verification assignments.
Field Executive
ALTIOUS CORPORATE SERVICES PVT. LTD.
09.2016 - 12.2017
- Conducted Contact Point Verification (CPV) for banks and financial institutions by verifying customer’s residence and office addresses.
- Collected and cross-verified income documents, employment details, and customer designation for loan/finance applications.
- Identified and reported fraudulent cases, ensuring prevention of financial losses for client banks and finance companies.
- Prepared and submitted detailed verification reports to the agency for onward submission to relevant banks.
- Traveled approximately 150 km daily, covering Pune (Hadapsar) to Purandare Taluka up to Baramati boundary line for field verifications.
- Ensured accuracy, confidentiality, and compliance in all verification processes.
- Built strong professional skills in customer interaction, fraud detection, and report preparation.
Executive Officer
M/S. SHAH DEEPCHAAND'S DHARAMCHAND FURNISHING PVT LTD
01.2012 - 08.2016
- Developed effective sales strategies that led to increased revenue generation and market share growth.
- Developed and implemented strategic updates to operations to solve issues affecting efficiency, profitability, and production.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled administrative management, personnel issues and supply requirements for unit.
Education
B.COM -YASHWANTRAO CHAVAN MAHA. OPEN UNIVERSITY -
JANVIKAS MAHAVIDYALAYA, BANSAROLA, BEED.
Latur 04.2001 -
HSC - Maharashtra Board -
Mamasaheb Mohol Jr. College
Pune 04.2001 -
SSC - Maharashtra Board -
Shankarrao More Vidyalaya
Pune 04.2001 -
Skills
- Client Relationship Management (CRM)
- Business Development & Branch Expansion
- Banking & Financial Services (SBI, BOB, BOM)
- CP Verification & Fraud Detection
- Team Leading, Training & Performance Management
- Strategic Planning & Business Growth Execution
- Recovery & Billing Management
- Stakeholder Engagement & Negotiation
- Operational Excellence & Compliance Adherence
- Strong Communication & Interpersonal Skills
Certification
ENGLISH TYPING SPEED : 30 WPM
Interests
Team sports (eg, cricket, football) – shows teamwork
Timeline
Team Leader
ASTUTE CORPORATE SERVICES PVT. LTD.
06.2021 - Current
Field Officer
ASTUTE CORPORATE SERVICES PVT. LTD.
01.2018 - 06.2021
Field Executive
ALTIOUS CORPORATE SERVICES PVT. LTD.
09.2016 - 12.2017
Executive Officer
M/S. SHAH DEEPCHAAND'S DHARAMCHAND FURNISHING PVT LTD
01.2012 - 08.2016
B.COM -YASHWANTRAO CHAVAN MAHA. OPEN UNIVERSITY -
JANVIKAS MAHAVIDYALAYA, BANSAROLA, BEED.
04.2001 -
HSC - Maharashtra Board -
Mamasaheb Mohol Jr. College
04.2001 -
SSC - Maharashtra Board -
Shankarrao More Vidyalaya
04.2001 -
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