Deepak Panchal
Kasarvadavli,GB Road,Thane
Summary
A dynamic Renewal Manager with a proven track record at Hitachi Vantara India Pvt Ltd, enhancing customer success and driving revenue by increasing the renewal rate to 75%. Skilled in operations management and complex problem-solving, Led a team to streamline processes and significantly improve revenue year-over-year.
Overview
18
18
years of professional experience
Work History
Renewal Manager(India/Srilanka/Bangaldesh)
Hitachi Vantara India Pvt Limited
10.2016 - Current
- Managing maintenance renewal sales and operation team to cover $ 12 million in channel and direct opportunities within India,Srilanka and Bangladesh for Hitachi Vantara India Pvt Ltd
- Auditing renewal quotes for quality and accuracy
- Single point of Escalation for Customer/Internal Sales Team,Channels and Distributors
- Streamlined renewal processes resulting in an increase in revenue YoY
- Providing data and reporting analysis for reports, pipeline and forecast,improved forecast process providing accuracy on projected monthly,quarterly and annual revenue
- Increased renewal rate from 65% to 75% (gross profit)
- Enhance customer success ,protect and drive revenue , and increase gross margin by identifying areas of improvement and implementing strategies for change
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
Operation Executive
Wipro Infotech
07.2010 - 10.2016
- Single point of contact for managing all Annual Maintenance Contract (AMC) cases for all SI-Data Center practices in Western Region-Non IT( Managing Non-IT Infrastructure, CCTV, Precision AC,UPS,DG Sets and associate systems)
- Defining SLA and preparing Agreement for Support
- Responsible for Vendor Management, Change Request, Problem Management.
- Planning, executing, monitoring , controlling efforts, cost and schedule over run, Process adherence & Compliance, Vendor Evaluation & its work Quality control
- Project Supported:Ø Maharashtra State Data Center- Data Center Support and Onsite Management 4000sqft area-33 racks, Maharashtra Police Station Support Project for 1052 Police station,Vodafone,Torrent Power,Adani Port(5 locations)
- Managing team of 40+ Engineers across all DC's
Operations Coordinator
Wipro Limited( Contract Role)
07.2006 - 07.2010
- Managing on field technical resource allocation and effective manpower utilization for Western region (Gujarat/Maharashtra/Rajasthan).
- Planning, Co-ordination and resource mobilization for Installation, De-installation, shifting and commissioning of technical Infrastructure across Western Region
- Realizing pending revenues for Services rendered and product installed, by ensuring timely customers work order and contracts
- Responsible for Implementation of all Products-SUN, CISCO, IBM, (Coordinating with customer, Site readiness, Arranging Engineer, Schedules, Closure, Sending details to back lining/Billing team).
Education
Post-Graduate Certificate - PGDBA in Operations
Welingakar Institue of Management
Mumbai03-2012
Mechincal Diploma
Shah & Anchor Kuttchi Polytechnic
Mumbai10-2000
Skills
- Time Management
- Complex Problem-Solving
- Operations Management
- Sales management
- Cross-Functional Teamwork
Timeline
Renewal Manager(India/Srilanka/Bangaldesh)
Hitachi Vantara India Pvt Limited
10.2016 - Current
Operation Executive
Wipro Infotech
07.2010 - 10.2016
Operations Coordinator
Wipro Limited( Contract Role)
07.2006 - 07.2010
Post-Graduate Certificate - PGDBA in Operations
Welingakar Institue of Management
Mechincal Diploma
Shah & Anchor Kuttchi Polytechnic
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