Deepak Soni
Pune
Summary
Over 8 years of experience in the automobile industry, specializing in petrol and electric 2-wheelers and 4-wheelers. Expertise in dealership management, workshop operations, and team leadership. Proven track record in warranty processes, 5S implementation, and adherence to TAT and SLA standards. Strong skills in customer satisfaction, technical training, diagnostics, and KPI monitoring.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Head - Service Operations
Kinetic Green Energy & Power Solution Ltd.
Pune
12.2024 - Current
- Driving PAN-India technical service operations, with a focus on enhancing service inflow and channel partner satisfaction.
- Leading technical support, spare parts planning, and training initiatives to boost network capabilities.
- Collaborating with the plant for technical feedback, complaint analysis, and driving product reliability through TFR (Technical Failure Report) and CIR.
- Implementing customer connect activities to strengthen dealer-customer relationships, and service engagement.
- Driving product quality improvements through first-level inspections, channeling service feedback to the Plant Quality, R&D, and SCM teams for corrective actions.
- Driving VOR optimization by collaborating with the Plant, SPD, and SCM teams to ensure timely parts availability, coupled with technical diagnostics support for swift issue resolution.
- Optimized help desk workflows to expedite issue resolution times, without sacrificing the quality of service provided to customers.
- Collaborating with vendors to strengthen technical support and accelerate the resolution of critical service issues.
- Driving the release of technical videos and service circulars, aligned with PCN updates, to enhance dealer support and network readiness.
Technical Territory Trainer(Training& After Sales)
Ola Electric Pvt Limited
Pune
02.2024 - 12.2024
- Designed and implemented customized learning plans to enhance employee technical skills and knowledge retention.
- Managed training initiatives for the West Region, covering a team of 500+ aftersales members, including technicians and service managers.
- Developed engaging training content with multimedia tools such as video tutorials and interactive simulations.
- Worked with the video production team to create and distribute training materials across multiple channels.
- Conducted hands-on workshops and technical sessions to strengthen practical skills.
- Maintained detailed training records to monitor employee progress and performance improvements.Ask ChatGPT
Technical Trainer(2W IC & Vida (Electric Vehicle)
Hero Moto Corp- (Kelly Pay Roll)
08.2023 - 02.2024
- Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
- Handling all West Region, more than 120+ Dealers, and coordinating with ASM and Field Team according to their training needs.
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
- Provided ongoing support for alumni of technical training programs, answering questions, or offering additional resources when needed.
Technical Trainer(SCV-Diesel, Petrol and EV)
Tata Motors Limited- (SLS Pay Roll)
Jabalpur
07.2022 - 07.2023
- Evaluated training effectiveness using regular feedback surveys to enhance course content.
- Coordinated with ASMs and field teams to address specific training needs for 60+ West Region dealers.
- Provided technical training and assistance to store staff in the assigned zone.
Service Manager (4 W Diesel and Petrol Vehicles)
Khatwani Motors Dealer of Renault India
Jabalpur
03.2020 - 06.2022
- Implemented strategies that elevated customer service satisfaction ratings significantly.
- Monitored team performance to ensure adherence to service level agreements (SLAs).
- Delivered comprehensive job training programs that enhanced staff capabilities.
- Resolved escalated customer complaints, transforming challenges into opportunities for retention.
- Streamlined service processes to enhance overall customer satisfaction and efficiency.
Technical Co-ardinator Cum Trainer (Co-Tech)
Khatwani Motors Dealer of Renault India
Jabalpur
03.2018 - 03.2020
- Evaluated training initiatives by tracking participant progress and collecting feedback for improvements.
- Conducted root cause analyses on recurring issues, achieving long-term resolutions for technical challenges.
- Managed warranty processes across four dealerships to ensure compliance and efficiency.
Electro Mechanic (Diagnosis Engineer)
Khatwani Motors Dealer of Renault India
Jabalpur
03.2017 - 02.2018
- Diagnosed mechanical issues using advanced diagnostic equipment and tools.
Education
RGPV - Mechnical Engineering
Takshshila Engineering College
Jabalpur01-2016
12th - Mp Board
Guru Govind Singh Khalsa
Jabalpur, India03-2012
High School Diploma -
Guru Govind Singh Khalsa School
Jabalpur03-2010
Skills
- Technical training
- Customer relationship management
- Vendor collaboration
- Problem solving
- Content creation and automotive education (YouTube channel on EV and IC engine technologies
- Time management Skill
- Quick Learner
Certification
- Technical Coordinator – certified by Renault India Limited
- Electro-mechanic certification – Renault India Limited
- Certified technician – Renault India Limited
Affiliations
1) Telematics machine diagnostic tools
2) Clip software to diagnose Renault vehicles
3) Consult 3 or more software programs to diagnose a Nissan vehicle
4) VCI Scanner - Hero 2-wheeler vehicle programming, fault code diagnosis
5) Tata TDS - Fault code diagnosis, software flashing, and ECM and other computer programming
6) MS Excel, Word, PowerPoint, Power BI, DMS (Data Management System)
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Technical Head - Service Operations
Kinetic Green Energy & Power Solution Ltd.
12.2024 - Current
Technical Territory Trainer(Training& After Sales)
Ola Electric Pvt Limited
02.2024 - 12.2024
Technical Trainer(2W IC & Vida (Electric Vehicle)
Hero Moto Corp- (Kelly Pay Roll)
08.2023 - 02.2024
Technical Trainer(SCV-Diesel, Petrol and EV)
Tata Motors Limited- (SLS Pay Roll)
07.2022 - 07.2023
Service Manager (4 W Diesel and Petrol Vehicles)
Khatwani Motors Dealer of Renault India
03.2020 - 06.2022
Technical Co-ardinator Cum Trainer (Co-Tech)
Khatwani Motors Dealer of Renault India
03.2018 - 03.2020
Electro Mechanic (Diagnosis Engineer)
Khatwani Motors Dealer of Renault India
03.2017 - 02.2018
RGPV - Mechnical Engineering
Takshshila Engineering College
12th - Mp Board
Guru Govind Singh Khalsa
High School Diploma -
Guru Govind Singh Khalsa School
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